WE WANT YOU TO:

Committed to providing our customers with a world-class claims service by ensuring that their claims are assessed quickly and where appropriate, settled in the shortest possible time in line with industry and company guidelines. You will be working within a team dealing with our policy holder who has suffered a loss following an incident involving their car and so you will be patient and empathetic. You will proactively manage our Policyholders/Third parties repairs throughout their journey. You must be able to obtain all relevant information and record this accurately while providing the Policy Holder with excellent customer service and assistance.

EXPERIENCE/KNOWLEDGE

• At least 2 years’ experience in a Customer Service role
• Good working knowledge of motor vehicle construction and modern repair techniques is desirable.
• Motor Claims knowledge including a basic understanding of insurance principles is desirable.
• Good working knowledge of computerised damage estimating systems, including Audatex is desirable.

Please refer the Job description for details