The Role

You will take ownership of a portfolio of suspected opportunistic and organised fraudulent motor claims, investigating cases from initial referral through to conclusion. This will include a mixture of Accidental Damage, Personal Injury and Credit Hire claims, where you'll be responsible for identifying fraud indicators, gathering evidence and making informed decisions based on your findings. Working closely with customers, third parties, solicitors and external suppliers, you'll conduct detailed investigations, analyse complex claim information and challenge inconsistencies where appropriate. You'll utilise industry intelligence tools and databases, conduct telephone interviews and work with external specialists to build robust cases and protect the business from fraudulent activity.

Key Responsibilities Include:

• Managing a portfolio of suspected fraudulent motor claims through to conclusion
• Investigating Accidental Damage, Personal Injury and Credit Hire fraud matters
• Conducting detailed investigations, reviewing evidence and identifying fraud indicators
• Utilising industry databases including CUE, SIRA, MIAFTR and CIFAS
• Liaising with customers, third parties, solicitors and external suppliers
• Making informed decisions regarding repudiation, policy voidance and fraud outcomes
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