JOB DESCRIPTION

We are looking for a candidate with experience in Motor Insurance and related products to join our customer service operations team at Dubai branch. This role entails supporting the respective supervisor/department head in managing all new business and renewals. The ideal candidate will be responsible for:

• Ensure that customers have competitive quotes according to their requirements.
• Ensure that all enquiries are entered in CRM and followed up in timely manner
• Ensure CRM entry of all placing slips on time.
• Ensuring that all the documents are uploaded in CRM.
• Ensure that all audit procedures are complied with.
• All the emails and calls must be acknowledged and replied to internal and external clients.
• Actively obtain referrals for cross sell and other value-added services.
• Preparing report on pending enquiries/quotes / placing slips and coordinating with the team heads.
• Actively resolve customer complaints and highlight the same to team ahead and compliance officer.
• To gain adequate knowledge of all the products.
• Achieve new business & renewal targets

REQUIREMENTS

• Bachelor’s degree or equivalent.
• Proven insurance underwriting experience.
• Sound technical knowledge of insurance products and other aspects of insurance processing.
• Effective communication and people skills.
• Sensible judgement and diligence.
• Experience in handling Microsoft Office Tools and Analytical tools
• Insurance qualifications such as CII/ ACII is an added advantage.

• Ensure that customers have competitive quotes according to their requirements.
• Ensure that all enquiries are entered in CRM and followed up in timely manner
• Ensure CRM entry of all placing slips on time.
• Ensuring that all the documents are uploaded in CRM.
• Ensure that all audit procedures are complied with.
• All the emails and calls must be acknowledged and replied to internal and external clients.
• Actively obtain referrals for cross sell and other value-added services.
• Preparing report on pending enquiries/quotes / placing slips and coordinating with the team heads.
• Actively resolve customer complaints and highlight the same to team ahead and compliance officer.
• To gain adequate knowledge of all the products.
• Achieve new business & renewal target