SKILLS REQUIRED

The role of Service Advisor would suit an individual with previous experience in the motor trade, with passion for the industry and the desire to build a successful career, with the following skills:
* Previous experience within the VAG, Renault, Nissan or Hyundai Group is desirable, but not essential
* Excellent standard of Customer Care
* Approachable & confident personality
* Ability to communicate professionally with customers face-to-face
* Strong interpersonal skills and ability to adapt communication styles to different audiences
* Proficient use of Computers and a quick leaner of new Computer systems
* Initiative
* Educated to GCSE level as a minimum – Maths and English A* to C (or equivalent) is essential, whilst Science and ICT are desirable.
Job Types: Full-time, Permanent

As Service Advisor you will be:
* Greeting and liaising with Customers
* Answering the Telephone
* Informing Customers of Workshop progress, keeping them updated and aware of progress at all times
* Coordinating with the Workshop & other Internal departments
* Explaining detailed works carried out on customer vehicles
* Raising Invoices
* Taking payments from customers
* Maintaining our customer database, ensuring details are correct and up to date