Motor Vehicle Assessor at QBE Insurance Group

, , Australia -

Full Time

Start Date

Immediate

Expiry Date

18 Mar, 26

Salary

0.0

Posted On

18 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Analytical Thinking, Claims Administration, Communication, Critical Thinking, Customer Service, Decision Making, Detail-Oriented, Insurance Regulations, Intentional Collaboration, Loss Prevention Management, Managing Performance, Motor Vehicles, Process Improvements, Report Writing, Standards Compliance

Industry

Insurance

Description

Primary Details Time Type: Full time Worker Type: Employee Assessing damage to insured motor vehicles and supervising and coordinating repair work to ensure restoration with minimal inconvenience to the policy holder at a fair and reasonable cost to the insurer Motor Vehicle Assessor Please see more information about QBE careers here Careers Ready to join us in 2026? Applications are now open! The Talent Acquisition team is on leave until 5th January 2026 - applications will be assessed upon our return. The opportunity An opportunity for a skilled Motor Vehicle Assessor to join our NSW Assessing Team Permanent Full Time to join Jan 2026! The opportunity has become available to join our team as a Motor Vehicle Assessor. You will assess damage to light and heavy vehicles and supervise and coordinate repair work to ensure restoration with minimal inconvenience to the policy holder at a fair and reasonable cost to the insurer. You will be issued with fully maintained Tool of Trade items which include a Company Vehicle, Ipad and Laptop. Your new role In this role you will be responsible for: Assessing and determining the best practice repair method, settlement recommendations for vehicle damage in accordance with industry standards, legislation, the MVIRI and manufacturer repair methods and mitigation of claims costs. You will engage with repairers, suppliers and clients face to face, over the phone or electronically as required. Locating and negotiating acceptable replacement parts if required Quality Customer Service aimed at exceeding our customer’s expectations & as per claims manual service standards Support the implementation of the Claims strategy to enable delivery of overall business targets About You To be successful in this role, you will have: Trade qualification in either motor mechanic, spray painter or panel beater is essential Expert assessing skills with a sound understanding of repair methods and settlement types Advanced negotiation and conflict resolution skills Experience in quoting accident damaged vehicles in both heavy, light and prestige vehicles Exceptional customer service delivery Strong written and verbal communication skills along with an ability to build lasting relationships Quality and cost focused management of claims Computer/IT competency Excellent planning and time management skills Hold a current driver’s license Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice 18 weeks’ gender-equal flexible leave for all new parents, including paid super To learn more about benefits of working with us, click here. Rewards & Recognition We value our employee’s experience with us and are proud to have been recognised for the following awards: 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates To learn more about our achievements, click here. Apply now and let’s make it happen! If you’re looking for a career that combines your expertise and your empathy, click Apply today. Your career. At the heart of it. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com Skills: Analytical Thinking, Claims Administration, Communication, Critical Thinking, Customer Service, Decision Making, Detail-Oriented, Insurance Regulations, Intentional collaboration, Loss Prevention Management, Managing performance, Motor Vehicles, Process Improvements, Report Writing, Standards Compliance Application Close Date: 17/01/2026 11:59 PM How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates. We are an international insurer and reinsurer offering a diverse portfolio of commercial, personal and specialty products, as well as risk management solutions. Our product portfolio includes property, motor, crop, energy, marine and aviation. We employ a team of around 13,000 people in 27 countries around the world. Learn more about QBE Careers today.

Responsibilities

Assess damage to insured motor vehicles and supervise repair work to ensure restoration with minimal inconvenience to the policyholder. Engage with repairers, suppliers, and clients to negotiate acceptable replacement parts and deliver quality customer service.