Motor Vehicle Repair Engineer - Desk-based - Hybrid at Arval BNP Paribas Group
Manchester M17 1FQ, , United Kingdom -
Full Time


Start Date

Immediate

Expiry Date

12 Dec, 25

Salary

40000.0

Posted On

13 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Good communication skills

Industry

Marketing/Advertising/Sales

Description

HYBRID - MANCHESTER

We’re Arval BNP Paribas – we’re a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability, and Solutions is brought to life by each and every one of our people – who we call Journey Makers.
Culturally, we’re a friendly bunch – more human than corporate – and we serve a diverse customer base. From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles – whatever our customers’ mobility needs, we have a solution to offer.

Responsibilities

ABOUT THE ROLE

Our Accident Management team manages the vehicle downtime whenever one of our cars or vans sustain damage from road traffic accidents or other causes. With a fleet of over 200,000 vehicles in our fleet, it’s safe to say you’ll have plenty of variety to keep things interesting.
Your purpose will be to ensure that any work carried out by a garage is relevant, cost effective, timely and safe. This means using your motor vehicle repair knowledge to maximum effect, to guarantee we utilise intelligent repair methods, each and every time. You’ll also identify vehicles that are uneconomical to repair and follow the correct total loss procedure.
Communication will be important to your success too, as you will be liaising with a variety of stakeholders. From Fleet Managers to our approved repair network, and insurance companies to internal account teams. It’s important our customers can be updated, and the work is carried out to agreed time scales and standards. It’s all about the customer.

SOME OF YOUR KEY RESPONSIBILITIES WILL INCLUDE:

  • Using our claims management system to manage own workload of open claims
  • Managing relationships between third party engineers and Fleet Managers, making sure we get good quality outcomes for the customer
  • Assessing damage reports to guarantee we follow correct total loss procedure
  • Managing a case load of around 30 vehicles per day, balancing priorities and urgent queries and communicating progress to the customer
Loading...