Applicants who previously applied in response to Job Posting JC-483614 with the final filing date of 7/18/2025, must reapply to be considered for this recruitment.

OUR REQUIREMENTS FOR APPLYING FOR THIS POSITION HAVE CHANGED. PLEASE READ THIS ENTIRE JOB POSTING!

These positions will be based out of one of the following DMV Region IV, Hub 4.4, field offices:

• Arvin DMV Field Office (Kern County)
• Bakersfield DMV Field Office (Kern County)
• Bakersfield DMV Industry Business Center (Kern County)
• Southwest Bakersfield DMV Field Office (Kern County)
• Bishop DMV Field Office (Inyo County)
• Lake Isabella DMV Field Office (Kern County)
• Ridgecrest DMV Field Office (Kern County)
• Taft DMV Field Office (Kern County)

Want to get started in state service? Motor Vehicle Representative is an entry-level position to state service. The State of California offers its employees generous benefits that may include CalPERS retirement and retirement savings plans (401k and 457), health and dental insurance, and access to long-term disability and long-term care insurance. The Department of Motor Vehicles (DMV) offers career opportunity and growth for customer service champions seeking to make a difference in state service. Serving as the first impression for government service takes a special individual – are you the one?
The DMV is responsible for licensing drivers, registering vehicles, securing identities, and regulating the motor vehicle industry. If you are looking for a rewarding career in public service and want to make an impact improving the safety and environment of California communities, the DMV invites you to apply for the Motor Vehicle Representative position.
We are looking for motivated and enthusiastic candidates who are experienced in delivering stellar face-to-face customer service with a positive, can-do attitude for a fast-paced public contact position. The duties of the position include: cashiering, data entry, the ability to provide verbal, written, and technical assistance pertaining to the licensing of drivers, issuance of identification cards, vehicle registration, and occupational licenses, in a courteous and efficient manner. Dependability and punctuality are essential.

REQUIRED APPLICATION PACKAGE DOCUMENTS

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Supplemental Application -Motor Vehicle Representative (MVR) Questionnaire - To continue through the hiring process, you must meet the minimum requirements; take the MVR online exam, or have current or prior State civil service employment; and take the MVR Questionnaire located at the link below.
• https://www.surveymonkey.com/r/JC-488774
• Other -A written response to the items listed in the Written Response section below, no more than 1 page in length with no less than Arial 12-point font and 1-inch margins, submitted as a separate document. A resume does not take the place of a written response.Written responses may be similar in format to a Statement of Qualifications. Be sure to follow all instructions closely. For helpful tips on crafting a strong SOQ, view CalHR’s video at https://www.youtube.com/watch?v=NA-mGmyx1TY.Candidates are advised to:
• use simple formatting (avoid justified text, large text boxes, or custom bullets),
• use standard fonts like Arial or Times New Roman,
• left-align the text,
• save the written response as a PDF document, and “flatten” it before uploading by printing to PDF or using the “Save as PDF” feature, and
• submit or upload the written response PDF document as part of the application package.
• Other -List of References - A document listing three (3) professional references.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
Desirable Qualifications

In addition to evaluating each candidate’s relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Bring a can-do attitude to work with colleagues and our customers
• Take pride in their work, exhibit initiative, and handle varied tasks simultaneously
• Demonstrate sound decision-making
• Strive for positive interactions and team-building
• Thrive working independently and as part of a team to resolve customer needs
• Well-developed interpersonal skills including sensitivity, emotional maturity, customer first attitude, a strong work ethic, patience and flexibility

Benefits

The Department of Motor Vehicles and the State of California offer many benefits to its employees. These include health, vision, and dental benefits; retirement plans (CalPERS); savings plans (401K and 457b); leave benefits; insurance (such as group legal insurance and group long term disability insurance); and employee assistance program. Benefits may be based on the job classification, bargaining unit, tenure, time base, and length of appointment. Click on each web link below for more information.

• Benefits summary – https://benefits.calhr.ca.gov/state-employees/general-benefits/
• Benefits afforded by membership in the California Public Employees’ Retirement System – https://benefits.calhr.ca.gov/state-employees/retirement/
• Benefits and protections provided to public employees by the State Civil Service – https://www.calhr.ca.gov/about-calhr/divisions-programs/selection-division/merit-system-services-program/
• Job descriptions and pay scales – https://calcareers.ca.gov/CalHRPublic/Tools/ClassSalarySearch.aspx

Contact Information
The Human Resources Contact is available to answer questions regarding the position or application process.

Please refer the Job description for details