Motorcycle Aftersales Administrator

at  West Coast HarleyDavidson

Aftersales Administrator
Full Time - Hillington, Glasgow
We are currently recruiting for a new Aftersales Administrator to join our award winning team at our Harley-Davidson branch in Hillington, Glasgow.
As an Aftersales Administrator, working within our award Team, your main responsibilities will be handling all incoming customer enquiries for the Service & Parts Departments as well as processing of all Manufacturer’s Warranty Claims. We are looking for an articulate and warm communicator who can – whether it’s first thing on a manic Tuesday last thing on a Saturday afternoon.
This role would be ideal for someone who has already worked in a customer service position, and genuinely enjoys exceeding expectations and creating positive outcomes.

Day-to-Day Responsibilities of the Aftersales Administrator:

• Handling all incoming customer requirements for servicing, vehicle repairs and parts in an efficient and professional manner * Controlling all incoming bookings using electronic diary system on company Dealer Management System (DMS)
• Inputting all department Warranty Claims, complying fully with all Manufacturers processes
• Treating customers with empathy and understanding, reassuring them that we can solve any issues should they arise
• Maintaining customer records such as vehicle details and service histories accurately and efficiently
• Maintaining knowledge of aftersales products and services, upselling where appropriate
• Making sure the customer database is updated and accurate at all times

Essential skills that you should possess to succeed in the role of Aftersales Administrator:

• A genuine passion for great customer service
• Demonstrable computer literacy and knowledge of IT systems and applications
• The ability to multi-task and be highly adaptable within a busy environment
• Strong communication and organisational skills to schedule work effectively while balancing the needs of the customer and the capacity of the workshop
• Able to prioritise your workload
• Ability and willingness to work within defined processes and guidelines
• Good core administration skills to accurately capture customer details to the required standards

Additional skilsl that would be nice to have, but are not essential:

• Experience of upselling products or services
• A passion for motorcycles

West Coast Glasgow is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.
The role of the Aftersales Administrator affords the right individual the opportunity to join us in our award winning dealership in our state of the art premises in Hillington Park, Glasgow. Our family owned and operated dealership has been established for over 25 years and will provide you with a work experience like none other.
If you have the right attitude, skills and experience for this role – please send us your CV.
Job Types: Full-time, Permanent

Additional pay:

• Bonus scheme
• Commission pay

Benefits:

• Company events
• Cycle to work scheme
• Discounted or free food
• Employee discount
• On-site parking

Schedule:

• 10 hour shift
• 8 hour shift

Work Location: In perso

Day-to-Day Responsibilities of the Aftersales Administrator:

• Handling all incoming customer requirements for servicing, vehicle repairs and parts in an efficient and professional manner * Controlling all incoming bookings using electronic diary system on company Dealer Management System (DMS)
• Inputting all department Warranty Claims, complying fully with all Manufacturers processes
• Treating customers with empathy and understanding, reassuring them that we can solve any issues should they arise
• Maintaining customer records such as vehicle details and service histories accurately and efficiently
• Maintaining knowledge of aftersales products and services, upselling where appropriate
• Making sure the customer database is updated and accurate at all time

Essential skills that you should possess to succeed in the role of Aftersales Administrator:

• A genuine passion for great customer service
• Demonstrable computer literacy and knowledge of IT systems and applications
• The ability to multi-task and be highly adaptable within a busy environment
• Strong communication and organisational skills to schedule work effectively while balancing the needs of the customer and the capacity of the workshop
• Able to prioritise your workload
• Ability and willingness to work within defined processes and guidelines
• Good core administration skills to accurately capture customer details to the required standard