DESCRIPTION

Hours: 45 hours per week; Monday - Friday 8am - 6pm
Salary: Basic £28,829 & £34,000 including Bonus
Do you have a background in customer service and a passion for motorcycles? We could have the ideal role for you where you can combine your passion and existing skills. Vines of Guildford are looking for an Aftersales Advisor to join the well established Motorrad Parts & Service team.

SKILLS KNOWLEDGE AND EXPERTISE

• Confident and professional communicator — in person, over the phone, and in writing
• Good mechanical and electrical understanding of motorcycles, with a genuine passion for bikes
• Experience in a customer-facing or parts-related role is an advantage
• Well-organised, with great attention to detail and the ability to manage multiple tasks efficiently

• Managing parts enquiries from both retail customers and the workshop, ensuring accurate interpretation of requirements.
• Processing parts orders, checking availability, and matching orders against stock efficiently.
• Advising customers on additional parts, accessories, pricing, and lead times, supporting both sales and service opportunities.
• Communicating proactively with customers to keep them informed throughout the order and service process.
• Supporting the service function by acting as a key point of contact during a customer’s motorcycle service.
• Keeping customers updated on service progress and professionally resolving any issues that may arise.
• Finalising service invoices and ensuring customers understand all charges upon collection.
• Ensuring customer satisfaction by delivering a professional, knowledgeable, and friendly aftersales experience.