THE COMPANY:

We are a global company with local values. What started with a single truck in 1921 in Cincinnati, Ohio has become a third-generation, family-owned business. Our goal is to move our customers to their next big milestone. Whether that’s helping a person move one block or solving complex supply chain problems, we’re here to help you move forward with confidence.

QUALIFICATIONS:

• High School diploma or GED required.
• College education preferred.
• Minimum of 2 year(s) in customer service position or related industry preferred.
• Proficient with Microsoft Office (Excel, Power Point, Outlook).
• Strong communication skills
• Attention to detail and ability to work under tight deadlines.
• High level of organization and time management.

The Coordinator is a high energy position requiring excellent communications skills both verbal (telephone skills) and written. Ability to multi-task and have exemplary client relations skills. The Coordinator must have the ability to continually prioritize various day to day job responsibilities and authorize decisions involving our accounts.

• Monitor the order process to assure accurate and timely completion.
• Maintain timely professional contact with account representatives.
• Properly update all required fields in appropriate computer application for each activity associated with a particular order. (Data entry)
• Monitor jobs until complete.
• Coordinate the services of third party providers.
• Provide customer service in accordance with procedures.
• Present positive attitude on the phone.
• Properly update all required fields in appropriate computer application for each activity associated with a particular order.
• Act with initiative in order to anticipate and resolve problems.
• Ability to work under the pressures of time constraints in a fast paced work environment while maintaining professionalism under stressful circumstances.
• Excellent problem-solving and decision-making skills.