Move In Coordinator at RCFE Senior Living Full Time $21-$23 at Ponte Palmero Senior Living

Cameron Park, California, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Apr, 26

Salary

23.0

Posted On

27 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Detail Orientation, Communication, Customer Focused, Problem Solving, Organization, Active Listening, Office Software Proficiency, Resident Care, Team Collaboration, Time Management, Paperwork Management, Orientation Skills, Compassion, Interpersonal Skills, Follow-Up, YARDI Experience

Industry

Real Estate

Description

The Move-In Coordinator is responsible for assisting all incoming residents with a smooth transition from their current residence to Ponte Palmero. High detail orientation, clear and frequent communication with a variety of staff members, customer focused attitude and problem-solving mindset are essential to this role. Position is responsible for ensuring all new move-in paperwork is completing in a timely manner, ensuring the new resident(s) apartment is rent ready, completing a detailed orientation of the policies, rules and regulations of living at Ponte Palmero with each new resident and following-up to ensure all questions and concerns are addressed in a prompt and timely manner. Although this position reports to the Administrator, the Move-In Coordinator interfaces frequently with our marketing team, business office director, business office assistant and maintenance team. Reports to: Community Administrator. The essential duties and responsibilities described below are representative of those an employee encounters while performing the basic functions of the position. While every effort has been made to identify the essential functions of the position, it in no way states or implies that these are the only duties you will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is an essential function of the position. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of the position. 1. Pre-inspect duet/villa prior to move in, identify where additional paint/repairs are necessary. (Note: 1st walk through after maintenance has been in there). 2. Do Final “Walk Through” in unit prior to resident move-in, once maintenance communicates they have completed villa/duet. 3. Review the VCR on weekly basis for updates and changes 4. Answer resident questions and concerns regarding issues with Comcast. Coordinate the timely correction of these issues. In addition, ensure the proper maintenance of all Comcast equipment including batteries and other supplies associated with the equipment. 5. Make name badges for residents 6. Print and deliver “New Resident” Welcome information. 7. Pull keys and garage door openers (need more detail here) 8. Make apartment keys if needed (we need to be more specific) 9. Put together Robe, card, name badge, and Xfinity channel lineup for new move in 10. Keep Resident files in the clubhouse up to date, 11. Prepare new resident orientation packet and review with each new resident upon moving in. Answer any questions they may have concerning the mechanics of daily living at Ponte Palmero. 12. Make security folders for new residents in the AL department 13. Prepare Bereavement package for surviving spouse and/or family members/loved ones. 14. Make and post a notice of passing of residents 15. Order name tag supplies for resident name tags 16. Assemble move-in-binders and brochures for marketing and ensure current inventory is (10) or greater for all product types (IL, AL and MC). 17. Meet with new residents to fill out paperwork from the Move-in guide in the binder 18. Fax or email 602 paperwork to Physician and follow-up to ensure timely response 19. Ensure all required “New Move-In” paperwork is received by the appropriate department on a timely basis. Update all New Move-In check-off list associated with a new move-in. 20. Cover Concierge desk daily for 45 minutes to cover for lunch breaks Minimum Age Requirement: Must be at least 18 years of age. Education: High school education is required. Experience: Minimum of two years of experience in a related position, preferably in long term care industry, is desired. YARDI experience is desired. Mathematical Skills: Ability to add, subtract and multiply. Reasoning Skills: Understand issues and be able to process information for the purpose of giving and receiving feedback. Oral/Written Communication Skills Excellent communication skills, including active listening. Ability to speak, write and read English. Equipment Used: Be proficient in basic office equipment (including a desktop computer) for the purpose of accomplishing and maintaining a high level of job performance. Proficient in Office software. Physical Effort: Be mobile and able to perform physical requirements of the job. Good physical health verified by a health screening, including a chest x-ray or an intradermal test result not more than 6 months prior. Personal Characteristics: Displays sincere compassion towards older adults. Demonstrates genuine concern for the physical and emotional needs of older people and their families. Working Conditions: Well-lighted, safe lobby area with comfortable ventilation and temperatures. Other: (As required by Title 22) Employee must pass a criminal record clearance prior to beginning work in the community. N/A = Not required in this position O = Occasional: Performed or encountered 1% to 33% of work time F = Frequent: Performed or encountered 34% to 66% of work time C = Constant: Performed or encountered 67% to 100% of work time N/A O F C Work Setting Sitting for long periods X Operating standard office machines X Operating computer X Moving freely about property X Answering/using telephones X Stock Handling Examples of Weights Lifted and Frequency A ream of paper or less (5 pounds) X A small record storage box (5-20 pounds) X A case of bottles (20-30 pounds) X Furniture, bales, crates, drums (80 pounds or more) X Resident Care Pushing wheelchair X Turning residents X Helping residents walk X Lifting residents X Helping residents sit up X Mobility Walking X Standing X Bending X Climbing X Crawling X Reaching X N/A = Not required in this position O = Occasional: Performed or encountered 1% to 33% of work time F = Frequent: Performed or encountered 34% to 66% of work time C = Constant: Performed or encountered 67% to 100% of work time N/A O F C Visual Requirements Overall vision X Color perceptions X Depth perceptions X Reading/close up work X Field of vision/peripheral X Dexterity Handling X Reaching X Grasping X Fingering X Feeling X Hearing/Talking Hearing normal speech X Hearing on the telephone X Hearing faint sounds X Talking in person X Talking on the telephone X Calculating/Interpreting Calculating X Comparing X Editing X Evaluating X Interpreting X Organizing/Planning Organizing X Consulting X Analyzing X Planning X Designing X Documenting/Implementing Documenting X Specifying X Coordinating X Implementing X Presenting X Emotional/Psychological Factors - Exposure to Stressful situations X Trauma, grief, death X Public contact X Decision making X Concentration X Environmental Conditions Noise X Dirt, dust, smoke, fumes X Cold, heat (indoors) X Cold, heat (outdoors) X Blood-Borne pathogens X Additional Requirements to the Position (List) X Standard. X emergency procedures. X Responsible for resolving, reporting, and anticipating potentially hazardous conditions. X Environmental Conditions Noise X Dirt, dust, smoke, fumes X Cold, heat (indoors) X Cold, heat (outdoors) X Blood-Borne pathogens X Additional Requirements to the Position (List) X Standard. X emergency procedures. X Responsible for resolving, reporting, and anticipating potentially hazardous conditions. X Monday - Friday 8:30am-5:00pm (includes a 30 minute duty free meal period) Must be available to work some holidays.

Responsibilities

The Move-In Coordinator assists incoming residents with their transition to Ponte Palmero, ensuring all paperwork is completed and the apartment is ready. They also conduct orientations and follow up on any questions or concerns from new residents.