MOW Receptionist at Marion-Polk Food Share, Inc.

Salem, Nebraska, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Feb, 26

Salary

19.42

Posted On

08 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Organization, Data Entry, Problem Solving, Team Collaboration, Flexibility, Adaptability, Conflict Mediation, Client Intake, Record Keeping, Emergency Response, Time Management, Attention to Detail, Multitasking, Compassion

Industry

Civic and Social Organizations

Description

Description Title: MOW Receptionist Position Type: Regular Full-time Salary: $18.27 - $19.42 an hour Schedule: Monday-Friday 8:15am-3:45pm ** This position is Open Until Filled – Applications will be reviewed as they are received. For immediate consideration, apply as soon as possible! Summary of Role: The Meals on Wheels (MOW) Receptionist will conduct general office procedures in the Marion Polk Food Share Meals on Wheels office. Is primarily responsible for reception/answering phones, client file maintenance, new client intake, enrollment, general customer service, retention and other projects as assigned. You Are… An Effective Collaborator. You have worked with diverse groups and on dispersed teams, and you can operate in complex situations. You can quickly engage and gain trust from colleagues and are known for being supportive. A Flexible Worker. You are not afraid to step outside your job description or comfort zone to help the team reach its goals. You are comfortable with shifting schedules and don't expect every day to go "as planned." You are happy to challenge someone's assumptions and to have your assumptions challenged in return. Resourceful & Adaptable: You’re at ease with ambiguity and rapid change. You possess a positive, can-do attitude, and are adept at identifying creative solutions to obstacles. You can juggle many important responsibilities at once and you’re rigorous about prioritizing. Your responsibilities as the MOW Receptionist will include: Office Administration: Conducts daily office reception duties, including answering a high volume of phone calls. Greets visitors to the Meals on Wheels office, assists them with client services and volunteer applications or connects them promptly with appropriate staff. Schedule clients for delivery appointments. Respond to client inquiries. Assist with monthly menu distribution. Filing paperwork. Checks and handles outgoing/incoming mail for client services. Assist with completing initial and annual health assessments with clients (over the phone). Data entry into MOW client database. Drive a company or personal vehicle on delivery routes (back up, as needed). Conducts general administrative and reception duties in the Meals on Wheels office. Client Services: Serves as the first point of contact for clients and handles processes pertaining to client services. Provides a welcoming customer experience for all clients. Practices an extremely high level of customer service with the Meals on Wheels clientele. Handles customer complaints in a professional manner. Over the phone, takes waitlist information for potential clients, makes changes to client delivery schedules, answers service questions and provides referrals to other services. Effectively utilizes Meals on Wheels software on a regular basis to input and track client information. Maintains accurate client records. Professionally and promptly handles emergency situations, through a complete wellness check, when delivery to a client is not possible. This includes notifying emergency contacts, calling the hospital to check admittance status and calling the non-emergent police line as needed. Drives Meals on Wheels routes as needed and conducts OAA new client, in person intake assessments and annual reassessments. Communicates with social service agencies and professionals concerning client welfare. Makes referrals to Protective Services when neglect, exploitations and/or abuse of a senior or disabled person is suspected. Assist with driver distribution (back up, as needed). About Marion Polk Food Share We are the regional food bank bringing people together to end hunger and its root causes in Marion and Polk Counties. Support from our local community makes it possible for the Food Share to collect and distribute nutritious food for children, adults, and seniors through more than 100 partner programs, including food pantries, meal sites and home-delivered meals and to carry out programs to address the root causes of hunger. At the Food Share, our commitment is to: Treat all people as our neighbor. Encourage creativity and be willing to take risks. Listen first and seek to understand. Focus on shared goals. Celebrate diversity, ensure dignity, and act equitably. More on Compensation: The Food Share provides all employees with the following benefits: Competitive pay 12 paid holidays each year Earned vacation and sick leave Employee Assistance Program 401K retirement contributions The employee in this regular, full-time position is also eligible to receive a comprehensive benefits package that includes: Contributions towards Medical, Vision and Dental Insurance for employee and dependents Employer paid Disability, Life Insurance, and AD&D Insurance To perform this job successfully, an individual must be able to perform each essential function and physical demand satisfactorily with or without a reasonable accommodation. EOE. All candidates will need:? A commitment to the mission of Marion Polk Food Share and serving older adults in need. Care and concern about food insecurity in our community and a desire to make a difference. Must pass pre-employment drug screen (excluding THC) and full background check, including eligibility to work with vulnerable populations. Must pass driving record check and be insurable through Marion-Polk Food Share’s vehicle insurance policy.? The most competitive / strongest candidates will possess a combination of the following background, skills, experience, and knowledge. We are most interested in finding the best candidate for the job. We would encourage you to apply, even if you don't meet every one of our qualifications listed. Two or more years of successful work experience in any of the following: Ability to provide excellent customer service while working with a high needs' population. Excellent verbal and written communication skills. Highly organized and detail oriented with data and complex paperwork. Ability to prioritize and balance conflicting demands. Ability to understand and communicate Meals on Wheels policies and apply them when necessary. Effective team player and ability to mediate conflict. The Food Share provides essential services to our neighbors in Marion and Polk counties. As a result, all Food Share employees may be asked to report to work during local public health, weather, or other environmental emergencies. Requirements Job Conditions: Work is performed primarily in an office environment but will also require operating a motor vehicle to make trips to sub distribution sites and to drive MOW routes in Salem. Routes usually consist of 5-15 stops and require the ability to carry full Meals on Wheels bags which can weigh up to 30 pounds. Work may be performed seated or standing for prolonged periods of time. Regular use of a computer and common office equipment. May frequently lift, move, and carry objects up to 30 pounds. Regular use of stairs and/or elevator. During travel, work is subject to varying indoor and outdoor temperatures and road and walkway surface in all seasons. Hybrid/remote/onsite requirements: Remote work is not available for this position.

Responsibilities

The MOW Receptionist will conduct general office procedures, primarily responsible for reception duties, client file maintenance, and customer service. Additional responsibilities include scheduling clients, responding to inquiries, and assisting with health assessments.