ABOUT US

Winc is a workplace support company. We free up organisations to do what they do best by taking care of everything a workplace needs to work, all in one place. That means bringing together true depth and breadth of range, industry insights, tailored solutions, and national coverage to deliver what workplaces need when they need it.

KEY ACCOUNTABILITIES

• Manage customer service requests from diagnosing machine faults, repairing the equipment, final inspection, and testing.
• Perform onsite installation of machines, network connection and end user training.
• Assist IT Tech team and Managed Service customers with remote support.
• Assist Sales teams with pre and after sales support.
• Maintain customer satisfaction and achievement of company requirements in call production, response time and parts.
• Properly maintain and inventory all parts and support equipment require to perform job effectively.
• Complete all Health, Safety, and Environmental training (HSE) and demonstrate an ongoing commitment to the Winc HSE plan, policy, and processes.

As our Service Technician, you will repair and maintain our customer’s office equipment to a suitable standard of proficiency. Reporting into the MPS Service Manager, you will maintain high levels of customer service and satisfaction, contributing to retention of existing MPS customers.