MRC Associate at Indiana State Teachers Association

Indianapolis, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Jun, 26

Salary

46350.0

Posted On

30 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Verbal Communication, Written Communication, Customer Service, Data Entry, Record Keeping, Problem Solving, Diplomacy, Time Management, Microsoft Tools, Proofreading, Data Manipulation, Spreadsheet Creation, Database Creation, Conflict Resolution, Judgment, Decision Making

Industry

Professional Organizations

Description

INDIANA STATE TEACHERS ASSOCIATION Job Description JOB TITLE: Member Resource Center Associate DATE OF POSTING: March 29, 2026 CLOSING DATE: April 10, 2026, or until filled STARTING SALARY: $46,350 - FIRM ESTIMATED DATE TO FILL: April 20, 2026 SALARY CLASSIFICATION: B General Description of the Position’s Function and Purpose This is a permanent Associate Staff Organization (ASO) position and is subject to the collective bargaining agreement between ISTA and ASO. The position is currently hybrid, with most work being performed remotely. The position is based at ISTA headquarters in downtown Indianapolis, and reports to Machaun Allen, MRC Supervisor. This position is the central point of contact for the Association regarding membership and its benefits and provides professional, courteous, and knowledgeable answers to member and staff questions. The position is primarily responsible for communicating with ISTA members and staff, both in response to inquiries and proactively to individual members and leaders and thus requires excellent verbal and written communication skills. The qualifications, duties, and responsibilities listed below reflect the primary expectations of the role but are not intended to be an exhaustive list of all responsibilities. Responsibilities: * Acquire and maintain an understanding of Association membership requirements, benefits, services, philosophies, structures, policies and programs. Be able to effectively communicate that understanding to others in person, on the phone and in writing. * Work with a team of others as the central point of contact for the Association regarding membership and its benefits. * Answer incoming calls, emails, online chat messages and other communications from members, leaders, staff and others providing accurate and timely resolutions to issues. * Make outbound contacts to members and leaders to resolve issues of dues non-payment and other membership processing exceptions. * Make outbound contacts to members and leaders as a mechanism for outreach and to promote the Association. * In a professional and courteous manner, influence members to accept the rationale of decisions and actions relating to their membership. Engage members in a tactful and diplomatic manner concerning issues that may be confidential and sensitive in nature. * Process membership in the Association’s membership system of record competently with great attention to detail and accuracy. * Participate in the development and distribution of materials to field offices and locals, collection of materials, input of data into the membership system, generation of reports to locals and all other correspondence with members and locals regarding membership processing. * Respond in a timely manner to all inquiries. * Assist with membership enrollment as needed. * Correspond with locals on a regular basis to ensure accuracy of membership records. * Assist with training local leaders and members as needed. * Prepare reports relating to membership as needed. * Assist the finance and accounting department with the reconciliation of membership data on a regular basis. * Participate in the development of membership materials as needed. * Participate in packing membership materials as needed. * Perform reasonable miscellaneous job-related activities assigned by Supervisor or the Executive Director or designee. Qualifications: * High School diploma or equivalent. * Knowledge of the internal and external functions of the Association. * Excellent technology skills, including proficiency in Microsoft tools, current communication mediums, Internet navigation and the operation of common office equipment. * Demonstrated understanding of and accuracy in English grammar, spelling, punctuation, proofreading, and accepted typing styles and formats. * Proficient in the entry and manipulation of data. * Ability to create spreadsheets and databases. * Ability to accurately process and maintain administrative and fiscal records with great attention to detail. * Demonstrated ability to communicate clearly, tactfully, courteously and effectively, both verbally and in writing. * Experience and success in defusing difficult situations in a tactful and courteous way. * Ability to work effectively and harmoniously with others in person and on the telephone and in a team environment. * Demonstrated experience and success working effectively under pressure in solving problems and meeting stringent timelines. * Demonstrated ability to exercise sound judgment, make decisions independently, and manage confidential assignments with minimal supervision. * Ability to carry out assignments with minimum instructions. * Ability to troubleshoot and solve problems. Application Procedure: Applications will be accepted until filled. Please upload a letter of interest, resume, and contact information for three professional references. Indiana State Teachers Association provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or genetics. Consistent with the ISTA Affirmative Action Plan, minorities, women, individuals with disabilities, individuals of all ages (18 or older), and veterans are encouraged to apply.

Responsibilities

This role serves as the central point of contact for membership inquiries, providing professional and knowledgeable answers regarding membership and its benefits to members and staff. Key duties include communicating with members proactively and reactively, handling membership processing exceptions, and influencing members regarding membership decisions.