MRI Patient Appointment Scheduler at United Musculoskeletal Partners

Sandy Springs, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

23 May, 26

Salary

0.0

Posted On

22 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Scheduling, Prior Authorization, Insurance Verification, Medical Terminology, Documentation, Communication, Organizational Skills, Attention To Detail, Conflict Management, ICD10, CPT, Computer Skills

Industry

Hospitals and Health Care

Description

Description Join a leading musculoskeletal care network through our partnership with United Musculoskeletal Partners (UMP), supporting Resurgens, a premier orthopedic practice known for its commitment to clinical excellence and patient outcomes. Why UMP? UMP is a physician-led organization focused on transforming musculoskeletal care through innovation, collaboration, and operational support. This role allows you to be part of that mission—delivering high-quality spine care in a thriving clinical environment. About Resurgens Orthopaedics Resurgens is recognized for its advanced treatment options, multidisciplinary approach, and dedication to improving patients’ quality of life. As part of this team, you’ll work alongside top spine specialists in a supportive and forward-thinking practice. Help us bring exceptional orthopedic care to the communities of Atlanta—where your expertise can truly make a difference. Benefits: Healthcare Options: PPO, HDHP, and Surest plans with a $100/month tobacco-free discount Dental & Vision Insurance 401(k) with Annual Employer Contributions Additional Coverage: HSA/FSA, short- and long-term disability, life and AD&D, legal assistance, and more Employee Assistance Program (EAP): Employer-paid support for life’s challenges Generous Paid Time Off: Up to 4 weeks of PTO starting out. (Increases with tenure) 7 paid holidays + 2 floating holidays The MRI Scheduler is responsible for delivering excellent customer service while contacting patients to schedule their MRI and MRI follow up appointments. As a scheduler you will be providing an estimated amount that is due at time of service, obtaining prior authorization, and ensuring completion of appointment details to include proper documentation in the patient’s chart. ESSENTIAL DUTIES AND RESPONSIBILITIES (Other duties may be assigned) Answer incoming calls from high volume queue. Make outbound calls for initial contact and/or reschedule MRI appointments and follow ups. Screen MRI Order for accuracy (ICD10, location, provider, anatomy/CPT, laterality) Screen patient for MRI Safety by asking MRI precautionary questions. Verifies current insurance policy Explains estimated out of pocket costs for MRI. Obtain prior authorization for MRI using various clinical resources. Schedule MRI Appointment Schedules MRI follow up appointments with the physician or physician assistants; Makes contact with MRI Techs work STAT and urgent appointments. Document appointment detail information in patient’s chart. Communicate information via patient case to appropriate teams in patient chart. #RES Requirements EDUCATION AND EXPERIENCE High School diploma or equivalent One year of experience in customer service in a health care environment preferred. SKILLS/ABILITIES Basic Computer skills Medical Terminology Strong customer service Ability to communicate clearly and concisely in all written and oral communications, including email. Strong organizational skills with great attention to detail Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Demonstrated conflict management skills

Responsibilities

The MRI Scheduler is responsible for delivering excellent customer service by contacting patients to schedule MRI and follow-up appointments, providing cost estimates, obtaining prior authorization, and ensuring accurate documentation in the patient's chart. Duties include managing high-volume incoming calls, making outbound calls for scheduling, screening orders for accuracy, verifying insurance, and communicating with technical staff for urgent appointments.