EDUCATION

• Bachelor’s degree in computer science, Information Systems, or a related field

Experience

• 5+ years of experience working with Microsoft Dynamics 365, including design, development, and implementation

TECHNICAL SKILLS

• Develop and customize PowerApps, Power Automate Flows for Customer Service Management.
• Collaborate with teams to gather and implement requirements.
• Maintain Model-Driven and Canvas Apps for customer service.
• Use Power Automate for managing entities and business logic.
• Automate workflows with Power Automate.
• Customize Dynamics 365 Customer Service for better case management.
• Integrate Power Platforms with external systems.
• Optimize app performance and maintain security best practices.
• Java hands on experience for customizing PowerApps
• Proven experience with Dynamics 365 modules such as Sales, Customer Service, Field Service, or Finance and Operations.
• Familiarity with Azure services and integrations.
• Proficiency in PowerApps, Power Automate, Power BI and Power Virtual Agents.
• Hands-on experience with Dataverse.

FUNCTIONAL SKILLS

• Experience with Agile/Scrum methodologies.
• Microsoft Certified: Dynamics 365 Fundamentals or higher certifications.
• Familiarity with DevOps practices and tools.
• Product Implementation experience with best practices of security
• Propose best solutions that meets business users requirements
• Experience in Agile methodology.
• Quality Assurance: Ability to conduct rigorous quality assurance testing to ensure intents work as expected and provide accurate responses.

SOFT SKILLS

• Ability to work independently and as part of a team.
• Self-motivator and self-starter, Ability to own and drive things without supervision and works collaboratively with the teams across the organization.
• Communication Skills: Clear communication is important for collaborating with stakeholders, understanding user requirements, and documenting intents effectively
• Creativity: Designing intuitive and user-friendly intents requires creative thinking to anticipate user interactions and craft appropriate responses
• Problem-Solving: Strong problem-solving skills aid in creating accurate intents that cover various user scenarios.
• Have excellent soft skills and interpersonal skills to interact and present the ideas to Senior and Executive management

We are looking for an experienced MS Dynamics 365 Developer to join our team for a leading banking client in the UAE. The ideal candidate will have extensive hands-on experience with Microsoft Dynamics 365, PowerApps, Power Automate, and integrations, ensuring seamless digital transformation and process automation in a banking environment.