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MS Dynamics CRM Lead - Field Service at NTT DATA

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

12 Mar, 26

Salary

0.0

Posted On

12 Dec, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

MS Dynamics 365, Dataverse, Field Service, Resource Scheduling Optimization, Power Apps, JavaScript, TypeScript, PCF, Plugins, Power Automate, ERP Integration, IoT, Azure, CI/CD, Application Insights, Mentoring

Industry

IT Services and IT Consulting

Description

Architect and deliver Field Service capabilities end-to-end: Work Orders, Incident Types, Service Tasks, Agreements/PM, Customer Assets/Functional Locations, Inventory/Warehouses/Returns, SLAs/Entitlements. Design scheduling at scale: Bookable Resources/Requirements, Scheduling Board, Resource Scheduling Optimization (RSO), travel/crew skills, territory rules. Lead Field Service Mobile (Power Apps) experiences (offline profiles, sync filters, security roles), inspections, barcode/geo, and device integrations. Implement customizations: Model-driven apps, Dataverse schema (tables/relationships), forms/views/business rules, JavaScript/TypeScript, PCF (React/TS), plugins/custom actions (.NET/C#), Power Automate flows. Integrate with enterprise systems: ERP (e.g., Dynamics 365 Finance/Supply Chain) for parts & inventory, Azure (Functions, Service Bus, Logic Apps), Connected Field Service (IoT Hub/IoT Central), external dispatch/telematics. Establish solution layering, environment strategy, and CI/CD (Azure DevOps/GitHub) from Non-Prod → Prod with automated tests and approvals. Drive performance/telemetry (Application Insights), data/security models (teams/roles/field security/auditing), and Copilot/AI features adoption. Mentor engineers, run design reviews, produce ADRs/runbooks, and partner with Product, Architecture, and Support. 10+ years on Dynamics 365/Dataverse, with deep Field Service & RSO delivery; strong .NET/C#. Expert in Power Platform (Power Apps, Power Automate), PCF, plugins/workflows, and JavaScript/TypeScript. Proven ERP and IoT/Connected Field Service integrations; strong error-handling and resiliency patterns. Hands-on ALM/CI-CD for D365 solutions (solution pack/unpack, config migration, env variables, test automation). Excellent stakeholder leadership, troubleshooting at scale, and documentation."

Responsibilities

Architect and deliver end-to-end Field Service capabilities, including Work Orders and Service Tasks. Lead the design and implementation of customizations and integrations with enterprise systems.