Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

MS Dynamics CRM Senior Developer - Customer Service at NTT DATA

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

13 Apr, 26

Salary

0.0

Posted On

13 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

MS Dynamics CRM, Customer Service, Dataverse, JavaScript, TypeScript, Power Automate, Plugins, .NET, C#, PCF, Omnichannel, Azure Functions, Service Bus, Logic Apps, ALM, CI-CD

Industry

IT Services and IT Consulting

Description

Build enhancements across Case mgmt, Queues/Routing, Omnichannel (voice/chat/digital), Knowledge, SLAs/Entitlements, Customer Service Workspace, and Email/Activities. Implement Dataverse entities/columns/relationships, forms/views, business rules; author JavaScript/TS form scripts; create Power Automate flows. Develop plugins (.NET/C#), custom actions, and PCF controls (React/TS); ensure UCI best practices and accessibility. Integrate with external systems (webhooks, Azure Functions/Service Bus, Logic Apps; CIF for CTI) with robust error handling and retries. Participate in ALM/CI-CD pipelines (solution export/import, configuration migration, environment variables), automated checks, and deployments to Non-Prod/Prod. Add telemetry (App Insights), performance tuning, and create technical docs/runbooks; mentor junior developers. 5-10years of Dynamics 365/Power Platform delivery with solid Customer Service experience. Proficiency in Power Apps, Power Automate, Dataverse customizations, JavaScript/TS, plugins (.NET/C#), and PCF. Experience with Omnichannel features and at least one integration pattern (Functions/Service Bus/Logic Apps, CIF). Working knowledge of ALM/CI-CD (Azure DevOps/GitHub) and solution lifecycle management.

Responsibilities

The role involves building enhancements across various customer service functionalities and implementing Dataverse customizations. Additionally, the developer will integrate with external systems and participate in ALM/CI-CD pipelines.