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MS Dynamics CRM Senior Developer - Customer Service at NTT DATA

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

13 Apr, 26

Salary

0.0

Posted On

13 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

MS Dynamics CRM, Customer Service, Dataverse, JavaScript, TypeScript, Power Automate, .NET, C#, PCF, Omnichannel, Azure Functions, Service Bus, Logic Apps, ALM, CI-CD, App Insights

Industry

IT Services and IT Consulting

Description

Build enhancements across Case mgmt, Queues/Routing, Omnichannel (voice/chat/digital), Knowledge, SLAs/Entitlements, Customer Service Workspace, and Email/Activities. Implement Dataverse entities/columns/relationships, forms/views, business rules; author JavaScript/TS form scripts; create Power Automate flows. Develop plugins (.NET/C#), custom actions, and PCF controls (React/TS); ensure UCI best practices and accessibility. Integrate with external systems (webhooks, Azure Functions/Service Bus, Logic Apps; CIF for CTI) with robust error handling and retries. Participate in ALM/CI-CD pipelines (solution export/import, configuration migration, environment variables), automated checks, and deployments to Non-Prod/Prod. Add telemetry (App Insights), performance tuning, and create technical docs/runbooks; mentor junior developers. 5-10years of Dynamics 365/Power Platform delivery with solid Customer Service experience. Proficiency in Power Apps, Power Automate, Dataverse customizations, JavaScript/TS, plugins (.NET/C#), and PCF. Experience with Omnichannel features and at least one integration pattern (Functions/Service Bus/Logic Apps, CIF). Working knowledge of ALM/CI-CD (Azure DevOps/GitHub) and solution lifecycle management.

Responsibilities

The role involves building enhancements across various customer service functionalities and integrating with external systems. The developer will also participate in ALM/CI-CD pipelines and mentor junior developers.