JOB DESCRIPTION

• Minimum 8-12-year experience in MS Dynamics 365 CRM Customer Engagement with knowledge in Banking and Financial Services domain.
• Experience in Microsoft Dynamics and Power Apps with AI Builder and Co-pilots
• Experience in LLM bases AI systems, conversational AI, Machine Learning-driven automation,
• Worked on Data Integration, Connecting Co-pilot Studio to data sources like Share points, D365 and external API’s.
• Design, develop and implement AI models and algorithms, AI Prompts and Machine Learning Model.
• Expertise in machine learning, generative AI, and natural language processing (NLP).
• Good understanding on capabilities of D365 Sales, Service, Dataverse, and Power apps.
• Experience in requirement gathering, analysis, and in conducting workshops to drive requirements design by engaging Business Technical stakeholders
• Facilitating the review and approval of requirements from all stakeholders.
• Subject matter knowledge in integration architecture and the ability to map integration pattern to functional usage.
• Experience in MS CRM & 3rd party Integration using Middleware Tools (Mulesoft)/ API’s(REST, ODATA Web API’s) /SSIS packages.
• Experience in data migration- data analysis, data mappings, data harmonization using OOB and third party tools, preferable expereince in Azure Data Factory.
• Experience in data migration and translation using middleware and Dynamics 365 CRM out of the box data import process.
• Experience in data analysis and validation with CRM dynamics configuration rules.
• Exposure in Workflows Plugins Form Customization and CRM Administration.
• Writing user stories conducting grooming sessions and story walkthroughs.
• Giving demo to the Product Owner and other stakeholders for final sign off.
• Preparation of use case diagrams, UMLs Sequence diagrams, and Visio flows.
• Authoring User Stories, grooming Integration backlog, identify dependencies and sequence the work production.
• Work closely with the team to define the backlog and the sequence of implementation of the backlog.
• Impacts analysis of change requests on the existing business flows.
• Help the POs decide the fitment of those change requests into existing business flows without additional development effort.
• Participate in sprint planning, review backlog refinement, and story grooming.
• Contribute to the transfer of functional requirements to development and test teams.
• Stay abreast on updates and new releases in CRM technologies and able to educate end-users on CRM functions.
• Perform system integration or user acceptance testing.
• Conduct application-level testing to certify the features.

THIS ROLE MAY BE ELIGIBLE FOR OTHER COMPENSATION INCLUDING VARIABLE COMPENSATION, BONUS, OR COMMISSION. FULL TIME REGULAR EMPLOYEES ARE ELIGIBLE FOR PAID TIME OFF, MEDICAL/DENTAL/VISION INSURANCE, 401(K), AND ANY OTHER BENEFITS TO ELIGIBLE EMPLOYEES.

Note : No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.