MS Engineer (L2) at NTT DATA

Petaling Jaya, Selangor, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

13 Jun, 26

Salary

0.0

Posted On

15 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Cisco Prime, Solarwinds, DNAC, PRTG, AirWave, L2 Triage, Aruba Networks, OSPF, BGP, EIGRP, VLAN, STP, HSRP, VRRP, QoS, NAT

Industry

IT Services and IT Consulting

Description

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can continue to grow, belong, and thrive. Your career here is about believing in yourself and seizing new opportunities and challenges. It’s about expanding your skills and expertise in your current role and preparing yourself for future advancements. That’s why we encourage you to take every opportunity to further your career within our great global team. About the Role We are seeking a Remote NOC Network Engineer (L2) to provide second-line technical support for enterprise networks. You will monitor, troubleshoot, and resolve network incidents remotely while ensuring SLA compliance and high service availability. Key Responsibilities Monitor LAN/WAN/WLAN environments using tools such as Cisco Prime, SolarWinds, DNAC, PRTG, or AirWave. Perform L2 triage, troubleshooting, and incident resolution for Cisco and Aruba networks. Support routing & switching (OSPF, BGP, EIGRP, VLAN, STP, HSRP, VRRP), VPN, QoS, NAT, and wireless solutions. Support Enterprise and Data Center network architectures (Cisco IOS/IOS-XE, Cisco ISE, Cisco Nexus platforms, Cisco ACI, and SD-WAN solutions). Review alerts, perform packet captures, diagnose faults, and escalate to L3/vendor TAC when needed. Execute routine NOC tasks: health checks, configuration backups, performance monitoring. Maintain updated network documentation (diagrams, inventories, runbooks). Follow ITIL processes: incident, change, and problem management. Participate in 24x7 shift rotation, including nights/weekends. Requirements Degree in IT/Computer Science/Telecommunications or equivalent experience. Minimum 2 years working with Cisco routing/switching in enterprise or service provider networks. Strong understanding of TCP/IP, OSPF/BGP, VLANs, STP, HSRP, VPN, QoS, and 802.1X. Strong understanding of Enterprise and Data Center network architectures, with hands-on experience in Cisco IOS/IOS-XE, Cisco ISE, Cisco Nexus platforms, Cisco ACI, and SD-WAN solutions. Hands-on experience with Cisco and Aruba wireless AP & Controller. Experience with network monitoring and troubleshooting tools (Wireshark, SNMP/NMS platforms). Good English communication skills; able to work in a fast-paced NOC environment. Preferred Certifications Cisco CCNA / CCNP Enterprise or Data Center Aruba ACCA / ACMP ITIL Foundation (added advantage) Workplace type: On-site Working Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today

Responsibilities

The role involves providing second-line technical support for enterprise networks by monitoring, troubleshooting, and remotely resolving network incidents to ensure SLA compliance and high service availability. Key tasks include performing L2 triage, supporting routing/switching/wireless solutions, executing routine NOC tasks like health checks and backups, and maintaining documentation.