MS - IT Infra/Cloud - Associate(Analyst) - Technical Operations Center - op at pwc

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

16 Mar, 26

Salary

0.0

Posted On

16 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

ITSM Tools, SolarWinds, NNMi, Nagios, Zabbix, LogicMonitor, Infrastructure Monitoring, Application Monitoring, ITIL Framework, Managed Services, Technical Troubleshooting, Incident Management, Cloud Infrastructure, Communication Skills, Batch Job Monitoring, SOP Documentation

Industry

Professional Services

Description

Industry/Sector Not Applicable Specialism Managed Services Management Level Associate Job Description & Summary At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers, and data centres to optimise performance and minimise downtime. Those in cloud operations at PwC will focus on managing and optimising cloud infrastructure and services to enable seamless operations and high availability for clients. You will be responsible for monitoring, troubleshooting, and implementing industry leading practices for cloud-based systems. Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Apply a learning mindset and take ownership for your own development. Appreciate diverse perspectives, needs, and feelings of others. Adopt habits to sustain high performance and develop your potential. Actively listen, ask questions to check understanding, and clearly express ideas. Seek, reflect, act on, and give feedback. Gather information from a range of sources to analyse facts and discern patterns. Commit to understanding how the business works and building commercial awareness. Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements. Instructions: Please update areas marked in red Link to Tips & Tricks for Writing PwC Job Description ****Quick Tips for Reviewing your JD! Make sure you have the appropriate header sentence based on the level of the JD (i.e. Manager level role should start with appropriate descriptor “Demonstrates extensive abilities and/or a proven record of success as a team leader:” The appropriate header can be found in the Tips and Tricks document provided above. Be mindful of grammatical consistency; the list should either be all verb-driven or all noun-driven (but not both). When listing requirements under the required or preferred skills section, each sentence should end in a semi-colon (;) except for the last bullet which should end with a period (.) Job Profile Name: *TC/Recruiting to Update* Child Name: *TC/Recruiting to Update* Global LoS: *TC/Recruiting to Update* Global Network: *TC/Recruiting to Update* Global Competency Network: *TC/Recruiting to Update* Go-To-Market: Managed Services Sector: Not Applicable Programme Type: Experienced Additional Responsibilities: (This field may be used to describe the daily role, duties and/or purpose of this Job Profile/Job Description. The field is limited to 500 characters, including spaces.) Minimum Degree Required: Bachelors Degree Preferred: B. Tech CS / IT Minimum Years of Experience: 1-3 Year(s) Certifications Required: ITIL Certifications Preferred: CCNA Trained and Certified, Public Cloud (Azure / AWS) Certification Required / Mandatory Knowledge/Skills: (character count limit 5000) *PLEASE ONLY USE THIS FIELD IF THIS IS A MUST HAVE SKILL FOR APPLICANT* Hands-on experience on at least 1 ITSM tool (ServiceNow, Remedy, etc) Hands-on experience working with SolarWinds, NNMi, Nagios, Zabbix, LogicMonitor Network monitoring tools. Must be willing to work in rotational 24*7 shifts, provide hand-over to global teams, and provide on-call support as per business needs. Proven verbal and written communication skills, which will be key in driving customer communication during critical events. Demonstrating proficiencies in Infrastructure & application monitoring, initial triage and troubleshooting using runbooks. Proven understanding of ITIL framework Experience working in Managed services environment providing initial triage of incidents related to Infrastructure (Router, Switch, Meraki devices, Access points, SDWAN; WAN, servers, databases, storage devices & environmental systems) Monitoring critical applications and sharing periodic health check reports with the stakeholders. Provide 24/7 monitoring of batch job executions, track job runtimes, delays and performance bottlenecks Proficiency with inbound calls handling and making outbound calls to perform technical troubleshooting. Keep the incident updated as per discovery or end user information on a real time basis. Preferred Knowledge/Skills: (character count limit 5000)* PLEASE MAKE THIS A BULLETED LIST WHERE EACH SENTENCE STARTS WITH THE SAME VERB TENSE (I.E. PROVIDES, DEVELOPS, FACILITATES, ETC.) Take ownership of Incidents and provide solutions by following the Knowledge Articles and SOPs. Create / Document SOPs for various troubleshooting for the team. Prior experience working in a Global Command Center / Technical Operations Center role. Work Environment and Schedule 24x7 operations coverage with shift or on-call rotation; nights/weekends/holidays, especially during cutovers and period-end cycles. Hybrid or on-site NOC/operations setting; coordination with global teams. Adherence to security, compliance, and change management policies. Travel Requirements Not Specified Job Posting End Date Are you ready to make a difference? Want to unlock new value by applying your unique perspective and talents? You can grow exponentially at PwC. Here, you can uncover hidden talents, build lifelong relationships rooted in trust and empathy and turn challenges into opportunities for innovation. We’ll help you grow your skills through challenging, meaningful work so you can go further.

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Responsibilities

You will be responsible for monitoring, troubleshooting, and implementing industry-leading practices for cloud-based systems. This role requires adapting to various clients and team members while consistently delivering quality work.