SUMMARY

We are looking for an MS Teams Telephony Analyst to join our team! This role will lead the deployment, configuration, and management of enterprise-grade telephony solutions within Microsoft Teams, supporting the full lifecycle of Teams-based voice services.

REQUIREMENTS

• 5+ years of relevant experience in telephony or unified communications
• Hands-on experience with Microsoft Teams Telephony systems
• Knowledge of Direct Routing, Operator Connect, and SBCs
• Familiarity with enterprise telephony architecture and best practices
• Strong troubleshooting and analytical skills in a Microsoft environment

EDUCATION/CERTIFICATION REQUIREMENTS

• A Bachelor’s degree is required for this position

CLEARANCE REQUIREMENTS

• Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; an active Top Secret clearance is required.

ABOUT US

Northern Virginia-based Precision Solutions is an expert in staffing solutions for companies of any size that open the door to new opportunities and seek outstanding talent. We pride ourselves on being versatile enough to tailor our relationships to the needs of each individual client, being agile in the fast-paced marketplace, and being precise in meeting the needs of any company.

RESPONSIBILITIES

• Deploy and manage Microsoft Teams Phone System across the enterprise
• Configure and support Direct Routing and Operator Connect solutions
• Work with Session Border Controllers (SBCs) to enable secure and scalable voice connectivity
• Design and maintain enterprise telephony architecture within the Teams environment
• Optimize telephony configurations for performance, reliability, and user experience
• Provide Tier 2/3 support for Microsoft Teams voice-related issues
• Collaborate with cross-functional teams to ensure successful implementation and adoption
• Monitor telephony performance metrics and implement improvements as needed
• Maintain documentation of telephony configurations, procedures, and support workflows

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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