SUMMARY/OBJECTIVE

Come join Merit Network, Inc., a team of passionate individuals at a non-profit serving Michigan’s public universities, colleges, K-12 organizations, libraries, state government, healthcare and other Michigan non-profit organizations for over 55 years! As an important member of our 24/7 Merit Support Center (MSC) team, you will be the first point of contact for cybersecurity and network-related inquiries ensuring that vital Michigan institutions remain connected, protected, and operational.
The MSC is the combined environment of a Network Operations Center (NOC), Security Operations Center (SOC), and support for the services that Merit provides over the network. You will need to have an entry level skill set in security, networking, and customer support.
This entry-level position offers an excellent opportunity to apply your foundational skills in security, networking, and customer support. You’ll assist in triaging incoming emails, alerts, and member phone calls, quickly identifying issues and escalating them to the appropriate team members within the MSC. Every step of the way, you’ll be supported in developing more advanced networking and security skills, with access to ongoing training and professional support.
If you?re enthusiastic about learning, enjoy problem-solving, and are driven by a sense of mission, we invite you to support Michigan’s vital research and education community while growing your career alongside a passionate and inclusive team.
To learn more about Merit and our team, please visit our website: https://www.merit.edu

REQUIRED QUALIFICATIONS

• Associate’s Degree or equivalent professional experience in networking or internet security.
• Demonstrated ability to engage positively and inclusively with a range of customers and stakeholders.
• Outstanding verbal and written communication skills, with professional tone and strong awareness of audience and context.
• Proven track record in maintaining effective working relationships with various stakeholders.
• Comfortable with basic workflow management and troubleshooting.
• Ability to accurately assess situations and effectively escalate issues for appropriate resolution.
• Comfort with basic networking concepts (TCP/IP, DNS, firewalls) and common security threats (e.g., phishing, malware).

HAVE QUESTIONS ABOUT THE ROLE OR WANT TO LEARN MORE BEFORE APPLYING?

Join our informal, open-forum Zoom sessions to connect with the hiring team! Drop in at any time during the hour and stay as long as you’d like - whether you have specific questions or just want to listen in.
Thursday, September 4 | 12:00 PM - 1:00 PM EST | Click Here to Join Thursday’s Zoom Meeting

RESPONSIBILITIES*

Essential functions for this position are followed by an (E).

OTHER DUTIES

Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.