MSDM NOC Cloud Manager at Ericsson

Noida, Uttar Pradesh, India -

Full Time

Start Date

Immediate

Expiry Date

27 Mar, 26

Salary

0.0

Posted On

27 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Management, Service Delivery, Contract Management, Governance, Performance Improvement, Financial Management, Team Collaboration, Customer Relationship Management, Recruitment Planning, Career Development, Change Management, Innovation, Service Level Agreement, Work Level Agreement, Transition Management, Continuous Improvement

Industry

Telecommunications

Description

Build trust with the MSCLT, focus on productivity and efficiency of global deliveries. Build strong collaboration and team-spirit across the delivery teams to enable performance towards overall account targets. Develop and maintain excellent relationships with both internal and external customers Ensure optimal team dimensioning with respect to the scope of delivery. Responsible for Operational Management: Ensure that the Service Delivery by the Operations teams are compliant as per the contractual SLAs and drive Operational Excellence end to end. Responsible for Internal Governance for MS Contracts to monitor that costs booked to a contract are in-line with WLA and delivery performance is meeting required WLA targets. Responsible for Contract Transformation & Handover: Operational preparedness for the new contracts / Change request for running contracts. Manage the hand-over of resources, services and activities to the global delivery unit to fulfill or expand the WLA scope, securing the availability of the required capacity and the operational readiness of global delivery organization Ensure that the delivery units are properly following the governance models, as part of performance & quality assurance for the specific customer / contract Initiate and drive improvement plans to correct operational or financial performance deviations towards the global benchmark and targets Work pro-actively to continuously improve the financial and operational of the delivery units as well as the processes used in our delivery, as part of Continual Service Improvement and innovation initiatives. Working with Airtel Leadership will be preferred Management experience (3+ years) - Transition from Sales to Delivery and hand-over. - Work Level Agreement (WLA) and Service Level Agreement (SLA). - Recruitment Planning. - Career Development. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world's toughest problems. You´ll be challenged, but you won't be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. learn more. Primary country and city: India (IN) || Noida Req ID: 779006

Responsibilities

The role involves ensuring operational management and compliance with SLAs while driving operational excellence. It also includes managing contract transformations and handovers to ensure operational readiness and performance.