Job Title: MSK Coordinator
Location: 2 Hayland Street, Sheffield, S9 1BY, Hybrid after training
Salary: £24,242.40 pro rata
Contract Type: Permanent
Hours: Part Time, 24 hours per week, Tuesday - Friday

ABOUT US

Optima Health are the UK market leader of Occupational Health and Wellbeing services. Our heritage can be traced back to 1947 where we were pioneers in the provision of Occupational Health and have led the way ever since, bringing new and innovative solutions to employers across the UK. We can offer unrivalled clinical expertise and industry leading tailored solutions to our clients. We work with over two thousand businesses, in various industries, and our aim is to improve the health and wellbeing of the UK workforce by supporting healthy high performance in our client organisations, helping them to achieve their full potential through their people.
Optima Health not only provide an excellent package, but we also offer a structured induction and training programme in your first few weeks. We offer tailored career development and opportunities for further training and qualifications, to support you in your career journey. We are committed to making this a really great place to work, so together, we live by our values; We are one team, we do the right thing, we are shaping tomorrow, and we are never too big to care.

ROLE SUMMARY

The Musculoskeletal Coordinator role consists of four key elements, which will comprise a typical working week:

• Delivering a musculoskeletal assessment for an employee over the telephone, full training and support to complete these assessments will be provided.
• Delivering Health Conditional assessment for an employee over the telephone.
• Providing scheduled Display Screen Equipment (DSE) assessments to employees.
• Day to day support for the MSK Department and support to the MSK Lead.

MAIN DUTIES AND RESPONSIBILITIES

• Processing new case referrals onto the case management system
• Scheduling appointments
• Completing DART musculoskeletal triage with employees
• Providing confirmation correspondence and telephone updates to clients and employees
• Logging all activities and notes within the case management system and/or tracking system
• Managing customer enquiries
• Manage complaints in line with Optima Health’s complaint handling process.
• Completing DSE assessments and related reports to the standard required

EXPERIENCE, SKILLS AND KNOWLEDGE REQUIRED FOR THE ROLE

• Previous administration or coordinator experience
• Excellent written and verbal communication skills
• Good attention to detail
• Able to meet targets and deadlines
• Solutions focused
• Good IT / PC skills including Microsoft packages