MSP Cyber Operations Manager at Prosource

Blue Ash, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

01 May, 26

Salary

0.0

Posted On

31 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Security Roadmap Development, Security Posture Improvement, Threat Surface Assessment, Disaster Recovery, Incident Response, Team Management, vCISO Service Delivery, Security Assessments, Regulatory Compliance, Security Policy Enforcement, Vulnerability Management, Security Technology Stack Optimization, MDR/EDR/XDR Expertise, SIEM/SOAR Expertise, Cloud Security, Customer Engagement

Industry

IT Services and IT Consulting

Description

Description Prosource, the Midwest region’s leading business technology solutions provider, has been awarded a Top Workplaces honor by The Enquirer from 2020-2025. The list is based on employee feedback gathered through a third-party survey administered by employee engagement technology partner Energage, LLC. Major Goals and Responsibilities The Cyber Operations /Manager (COM) is a critical member of the Technical Services Team. The COM oversees internal security practices, procedures, infrastructure, and compliance, while also evaluating and recommending cybersecurity products and solutions to client organizations—primarily driven through the delivery of our vCISO solution offering. This role functions as the organization’s central thought leader and subject-matter expert on cybersecurity best practices, regulatory standards, and strategic security maturity, guiding both internal teams and clients alike. This role provides leadership in security posture improvement, threat surface assessment, and disaster recovery and incident response for both internal operations and managed services clients. Requirements Vitis Technologies Internal Security Lead Develop, maintain, and execute a security roadmap identifying internal security gaps. Implement changes to improve security posture against evolving threats. Monitor emerging threats, vulnerabilities, and industry trends. Provide employee security training and promote a security-first culture. Implement and audit relevant security frameworks (CIS, CMMC, NIST, HIPAA). Review and optimize the security technology stack. Collaborate on secure system and application design. Provide weekly management updates. Lead the internal vulnerability management program. Management Responsible for day-to-day operations of the Information Security Team (currently one Security Analyst) Recruiting and hiring team members to align with company and department growth. Setting clear roles, responsibilities, and performance expectations. Develop responsibilities, SLOs, and procedures for department service deliveries. Coaching, mentoring, and career development conversations. vCISO Services Execute service delivery of the vCISO service offering and security stack. Conduct customer security assessments. Identify cybersecurity sales opportunities. Support sales with consultative security reviews. Obtain executive buy-in for cybersecurity initiatives. Establish and enforce security policies and standards. Provide direction and consulting to clients to achieve their regulatory compliance. (CIS, CMMC, NIST, HIPAA). Develop security roadmaps and SOWs. Review cybersecurity proposals and quotes. Assist with security questionnaires. Incident Response Lead Lead incident response and recovery efforts. Monitor and analyze security events. Conduct post-incident analysis and reporting. Act as liaison to external entities during incidents. Maintain and train staff on incident response and disaster recovery plans. Success Attributes CISSP, CISM, or CISA preferred. PenTest+, CYSA+, or GCIH certifications. 4+ years cybersecurity/IT experience MSP experience preferred Expertise in MDR/EDR/XDR, SIEM/SOAR, cloud security, vulnerability management, and compliance frameworks (CIS, NIST, CMMC, HIPAA). Strong communication, leadership, and customer engagement skills. Primary Contacts Internal: Solutions Architects, Solutions Engineers, Strategic Technical Account Managers, & Technical Services Techs. External: Customers, Vendors Reports to: Director of Technical Services Compensation Base salary plus quarterly performance-based bonus. Travel Occasional customer visits and vendor conference/training travel required.

Responsibilities

The Cyber Operations Manager oversees internal security practices, infrastructure, and compliance, while also evaluating and recommending cybersecurity solutions to clients, primarily through the vCISO offering. This role acts as the central subject-matter expert guiding internal teams and clients on security best practices, regulatory standards, and strategic security maturity.