MSP Field Technician at CloudStep

Los Angeles, CA 90041, USA -

Full Time

Start Date

Immediate

Expiry Date

09 Nov, 25

Salary

30.0

Posted On

10 Aug, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Microsoft Office, Medical Equipment, Hyper V, Operating Systems, Vmware Esx, Vision Insurance, Workstations, Health Insurance, Multi Factor Authentication, Site Visits, Apple, Onedrive, Sharepoint, Software, Teams, Cable Management, Dental Insurance, Network Hardware, A+

Industry

Information Technology/IT

Description

POSITION SUMMARY

The Field Technician role will produce raving fans by supporting our client’s IT needs while working at their site. They will be physically on site to provide technical hardware, software, and network support in a high stress, fast paced environment, as well as handle Help Desk tickets and requests. The Field Technician will essentially act as our clients IT Department but be managed and supported by CloudStep.

EDUCATION AND EXPERIENCE

Bachelor’s Degree or equivalent experience in MSP environment
A+, Net+, Sec+, MCSE or other certifications preferred

KNOWLEDGE

MSP Help Desk experience is a must. Having worked in Healthcare is a plus.
Experience with ConnectWise Manage or similar PSA
Experience with Datto or similar RMM
Experience with ITGlue or similar documentation software
Experience in on site visits with end users
Experience in installing workstations and periphials along with cable management.
Experience in installing network hardware in equipment racks.
Microsoft Windows and Apple MacOS Operating Systems
Apple iOS and Android Operating Systems
Microsoft Office 365, Teams, OneDrive, SharePoint
Multi Factor Authentication
Microsoft Hyper-V, VMWare ESX
Knowledge of VOIP systems
Understanding of TCP/IP/DNS, DHCP, and VLANs
Understanding of medical equipment and software
Job Type: Full-time
Pay: From $30.00 per hour
Expected hours: No less than 40 per week

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In perso

How To Apply:

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Responsibilities

Reporting to client site each day and traveling to ancillary locations
Performing on site troubleshooting, maintenance, and hardware installations at all client locations
Being present to address requests from users as well as service tickets and working them to resolution
Following up with users to resolve issues in a timely manner
Escalate tickets to senior analysts
On boarding and off boarding users and workstations
Server and workstation support including installing and updating software and troubleshooting errors
Network troubleshooting
Printer, phone, and scanner support
Documenting resolutions and creating end user instructions