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MSP Help Desk Analyst at Intermax Networks

Coeur d'Alene, Idaho, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Apr, 26

Salary

0.0

Posted On

16 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Technical Support, Troubleshooting, Communication, Critical Thinking, Documentation, Windows Patches, Backup Systems, Equipment Upgrades, Client Rapport, Positive Attitude, Adaptability, IT Concepts, Microsoft Certifications, Associates Degree, Information Technology

Industry

Information Technology & Services

Description

Description We are seeking an entry level individual with strong customer service skills and an aptitude for technology to join our MSP Help Desk team. As a member of the MSP Help Desk, you will be responsible for resolving IT issues for Intermax clients remotely, and performing routine maintenance such as monitoring and updating windows patches, server and desktop backups, and performing basic upgrades of customer equipment. Help Desk Operations (70%) Provide professional, friendly technical support. Respond to, diagnose, and resolve or escalate requests for assistance, and follow-up on end-user issues to ensure customer satisfaction. Create timely and accurate documentation of end-user interactions. Create timely and accurate documentation of issue escalations. Centralized Services Operations (30%) Monitor, troubleshoot, and resolve issues with windows patch deployments. Monitor, troubleshoot, and resolve issues with customer backup systems. Perform basic upgrades of customer equipment. Create timely and accurate documentation for tasks performed. Other duties as assigned Requirements Ability to build rapport with clients. Enjoy communicating with people about IT. Strong written and verbal communication skills. Strong troubleshooting and critical thinking skills. Possess the ability to communicate technical concepts to a wide variety of clients. Ability to stay positive when dealing with frustrated or frustrating people. Willingness to embrace change. Associates degree in Computer Science, Information Technology (IT), or equivalent experience is a plus. Microsoft or other technical certifications are a plus.

Responsibilities

The MSP Help Desk Analyst will resolve IT issues for clients remotely and perform routine maintenance tasks. Responsibilities include providing technical support, monitoring systems, and documenting interactions.