JOB OVERVIEW

We are seeking a dedicated and knowledgeable Helpdesk professional to join our team. The ideal candidate will be responsible for providing exceptional technical support to our users, ensuring that their IT issues are resolved efficiently and effectively. This role requires strong communication skills, a problem-solving mindset, and the ability to work well under pressure in a fast-paced environment.

EXPERIENCE

• Previous experience in a Helpdesk or technical support role is preferred.
• Familiarity with operating systems (Windows, macOS, Linux) and common software applications.
• Strong understanding of networking concepts and troubleshooting techniques.
• Excellent communication skills with the ability to explain technical concepts to non-technical users.
• Ability to work independently as well as part of a team in a dynamic environment.
• A customer-focused attitude with a commitment to providing high-quality service.
  Join us in delivering outstanding support that empowers our users and enhances their productivity!
  Job Type: Full-time
  Pay: $38,000.00-$41,500.00 per year

Additional pay:

• Bonus pay
• Overtime pay

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Discounted or free food
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Tuition reimbursement

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift
• Monday to Friday

Licence/Certification:

• CCNA (preferred)
• Driving Licence (required)
• MCSE or Similar (required)

Work Location: In perso

• Respond to user inquiries and provide technical assistance via phone, email, or chat.
• Diagnose and troubleshoot hardware and software issues.
• Assist users with system navigation, application usage, and network connectivity problems.
• Document all support interactions in the ticketing system for tracking purposes.
• Escalate complex issues to higher-level technical teams as necessary.
• Maintain an up-to-date knowledge base of common issues and solutions.
• Provide training and guidance to users on new technologies and software updates.
• Collaborate with IT staff to enhance system performance and user experience.