MSP IT Engineer SME/ Level 3/ Senior IT Engineer |WFH + Benefits| at RemotePro.Ph

, , Philippines -

Full Time

Start Date

Immediate

Expiry Date

17 May, 26

Salary

0.0

Posted On

16 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Troubleshooting, Remote Troubleshooting, Escalation Point, Windows Systems, O365 Administration, Windows System Administration, PowerShell, Scripting, VOIP Systems, Network Infrastructure, RMM Platforms, PSA Platforms, Office 365, Azure, Communication

Industry

IT Services and IT Consulting

Description

***To apply visit our website remotepro.ph Our senior team members are critical to supporting our awesome clients and their users. They leverage industry leading tools and their experience to help resolve complex issues and help prevent futures ones This position is an integral part of the Helpdesk Team, and the ideal candidate should be comfortable serving as a “hands-on” senior team member who responds to support requests from clients and junior team members. The goal is to deliver exceptional service and long-lasting solutions to clients in order to foster loyalty and client satisfaction. RESPONSIBILITIES Identify the ideal solution based on the issue and the information provided by the clients. Perform remote troubleshooting using diagnostic methods and guide the client through the troubleshooting process. Serve as a point of escalation for issues raised by Level 1 and Level 2 support Support and troubleshooting for multiple clients leveraging a broad range of solutions Provide guidance and direction to more junior members of the team. The role is technically challenging, and it will require you to communicate with clients and vendors over the phone or via email. Log events, problems, and their resolutions. Previous experience working in an MSP environment is a PLUS. Excellent communication skills – Ability to have a comfortable conversation in English without thinking formal or technical – be a friend Excellent attention to detail and follow-through abilities (never let it go till solved) Demonstrable experience working with Windows systems (client/server). Ideally, enough experience with a wide range of end-user and other IT areas to solve problems that others may overlook. Proficiency in O365 Administration, Windows System Administration, and advanced troubleshooting methodologies. Scripting skills, particularly in PowerShell, to automate tasks and streamline operations. Experience with VOIP systems and a good technical understanding of network infrastructure. Familiarity with RMM and PSA platforms used in MSP environments (e.g., Datto, Halo). We are heavy users of Office 365 and Azure, so you’ll need to have solid experience and know the fundamentals or demonstrate skills in something very similar. Essentially, you must demonstrate that you can handle even the most difficult tasks by properly setting expectations and determining the solution in a reasonable amount of time. Out-of-the-box thinker, proactive/creative, and always improving things. Willingness to go the extra mile to ensure client satisfaction. Have the ability to “figure things out” even new things Nice to Haves: Scripting/PowerShell experience Mac OS use and support experience GoogleWorkpace/etc. Permanent Work from Home Competitive Salary HMO Mental health programs Maternity Assistance thru HMO Paid Vacation Leave Technology Allowance Internet Allowance Weekly Payout Career growth and advancement

Responsibilities

Senior team members support clients by leveraging tools and experience to resolve complex issues and prevent future problems, acting as a hands-on escalation point for junior team members. Responsibilities include identifying ideal solutions, performing remote troubleshooting, and providing guidance to junior staff.