WHAT WE’RE LOOKING FOR:

• 3+ years experience in an MSP or fast-paced IT environment.
• Prior experience leading or supervising a technical team.
• Solid understanding of IT infrastructure: servers, networking, cloud platforms (e.g., Microsoft 365, Azure).
• Strong organizational skills and attention to detail.
• Experience with PSA and RMM tools (e.g., ConnectWise, Reports, etc.).
• Able to manage multiple priorities and adapt quickly.
• Good communicator - can handle both techs and clients.
• Comfortable balancing hands-on tech with process and people management.
  If you’re a strong technical leader who thrives in a fast-paced MSP environment and knows how to keep people and systems running smoothly, we’d like to hear from you

ABOUT THE ROLE:

We’re looking for a strong, organized, and technically capable Technical Operations Manager to join our MSP team. In this role, you’ll oversee day-to-day technical operations, hold technicians accountable, manage project workflows, and ensure the office and client environments run smoothly. You’ll act as the operational bridge between management, the tech team, and project delivery - with the goal of improving service, structure, and accountability.

KEY RESPONSIBILITIES:

• Supervise and support the technical team (field, helpdesk, and systems).
• Ensure ticket queues are being managed properly and within SLAs.
• Hold techs accountable for time entries, documentation, and client communication.
• Assist with scheduling, dispatching, and balancing workload.
• Oversee IT projects from planning to completion (cloud migrations, server installs, onboarding, etc.).
• Work closely with leadership on improving internal processes and customer experience.
• Monitor systems and service tools for efficiency and consistency.
• Help manage vendor relationships, procurement, and inventory where needed.Act as point of escalation for technical and operational issues.