Job Title: 2nd Line IT Service Desk Engineer
Location: Basingstoke, RG24 9RA
Salary: £35k + (subject to proven experience and qualifications)
Job Type: Permanent - Full Time
Progression to: 3rd Line / T3 IT Service Desk Engineer / Project Engineer

EXPERIENCE:

• Proven track record of great IT Support experience within an MSP, NOC or fast-paced environment is Essential
• Proven track record of great IT Support experience
• Experience providing support for telecoms-related issues, including VoIP, SIP, and hosted telephony platforms
• Excellent written and spoken communication skills
• Windows Server 2012 - 2022 (ADDS, DNS, DHCP, VPN)
• Microsoft 365 (Exchange, Entra ID, Intune and SharePoint)
• Virtual Server technologies (VMware, Hyper-V)
• Networking (hardware installation, Wi-Fi deployment, VLAN isolation and cable termination)
• Server and Workstation Hardware
• Backup Solutions and Disaster Recovery
• Daily use of Service Desk technologies such as (HaloPSA, NinjaOne, M365 Partner Portal and ScreenConnect)
• Understanding of Cyber best practices, and experience in supporting and deploying technologies such as Firewalls and Anti-Virus

REQUIREMENTS:

• Technical support: 4 years of IT Support, or equivalent experience (required)
• Valid UK Driving License, Own your own vehicle with the necessary insurance to enable Business Travel (Travel on behalf of the business is reimbursed)
• Work Authorisation (UK)
• Located reasonable commute to Basingstoke
• A-Level or equivalent (required)

• Provide 1st and 2nd line support to customers
• Assist with various Project related work as required (Hardware installation, Networking, Cloud Migrations, Server builds and customer onboarding)
• Work with 2nd line team to triage IT Support requests
• Provide mentorship and guidance to junior staff (1st line)
• Complete on-site visits to customers independently
• Carry out site audits and create technical documentation and knowledge base articles