MSP Security Analyst at ISG Technology

Overland Park, Kansas, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Jun, 26

Salary

0.0

Posted On

24 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Security Standards, Security Solutions, Technical Systems Implementation, Configuration Development, Security Auditing, Troubleshooting, Security Trend Research, Compliance, Vulnerability Assessments, Firewalls, Data Encryption, Incident Response, Oral Communication, Written Communication, Customer Service, Strategic Thinking

Industry

Information Technology & Services

Description

Description About ISG Technology At ISG Technology, we're unlocking possibilities for our clients by providing IT services that help drive business growth. We're freeing them from the burdens of day-to-day IT maintenance, securing their networks, protecting their data and helping them design, implement and manage their IT infrastructure. And we've been doing it for over four decades. Join in on the Success As part of the Twin Valley Family of Companies and a fourth-generation family business, ISG Technology has grown and evolved into a recognized leader in the Midwest by aligning our success with the long-term success of our clients. We are consistently recognized in CRN’s Top Managed IT Service Providers in the nation, most recently as part of the Security 100 for excellence in managed security offerings. But all those accolades take second stage to our Customer Satisfaction Scores (CSAT), which have consistently been 97% while our Net Promoter Score is 70, compared to the industry average of 47. If you're the type that takes pride in providing world-class support, you may have what it takes! Job Summary: Managed Services Provider (MSP) Security Analyst will be responsible for supporting MSP clients and ISG leadership as well as professional services engineers with information technology security standards and solutions. The Security Analyst will also act in a leadership role with the security recommendations for new and existing clients and any future changes for ISG Managed Service products and services. Responsible for assisting external clients in the implementation of technical systems, software, and hardware security solutions. Evaluates client needs, develops configurations that support business processes. Defines and executes security solutions and implementation plans. Tests, audits, and troubleshoots final system setups. Provides internal and external training and end-user support as required. What you bring to the position: You embody and align with our core values and appreciate the strength and stability that comes from working with a values-based company. You appreciate the power and efficiency of consistency in the “ways” we operate. You embrace change and have the resilience required to continually improve yourself. You can think creatively and can adapt to evolving situations. You understand the need to collaborate with your team members and other departments and that synergy comes from everyone rowing in the same direction. You have a strong desire to provide customers with optimum technology solutions and exemplary customer service, and you achieve your goals that you mutually set with your supervisor. You are a self-starter who is prepared to develop and execute your plan and deliver on quarterly goals on a consistent basis. You take what you do seriously, but you do not take yourself seriously and you know how to have fun in a professional environment. You are humbly confident and use your knowledge to build confidence without being a “know-it-all.” You successfully fulfill the following essential duties and responsibilities: You will provide STRATEGIC OVERSITE to the position by: Researching security trends, new methods, and techniques used in unauthorized access of data in order to preemptively eliminate the possibility of system breach. Maintaining knowledge of technology security innovations and trends. You will utilize your ADMINISTRATIVE SKILLS to efficiently: Ensure compliance with regulations and privacy laws. Develops and communicates department projects and goals. You will use your COLLABORATIVE SKILLS to: Educate and communicate security requirements and procedures to all users and new employees. Collaborates with other employees to research and resolve problems. Support the company by completing other duties as assigned. You will use your TECHNICAL SKILLS to: Monitor, analyze, and maintain systems and procedures to safeguard internal information systems, network, databases, and Web-based security. Conduct vulnerability assessments and monitor systems, network, databases, and Web for potential system breaches / intrusions. Evaluate expanding or enhanced computer operations; makes recommendations for improvement and upgrades to hardware and software to manage workload and system requirements. Install security measures and operate software to protect systems and information infrastructure, including firewalls and data encryption programs. Provides technical support by identifying, investigating, and resolving users’ problems with computer software and hardware. Respond to alerts from information security tools. Report, investigate, and resolve security incidents. Apply knowledge of computer software, hardware, and procedures to solve problems. Oversee internal or external systems security (i.e., cloud services). As a successful employee, you will demonstrate the following professional skills as you carry out your position: Oral Communications – Speak clearly and persuasively in positive and negative situations; respond well to questions; demonstrate group presentation skills and participate in meetings. Written Communications – Write clearly and informatively, edit work for spelling and grammar; present numerical and statistical data effectively and read and interpret written information. Customer Service – Respond promptly and courteously to customers’ requests for service and assistance; manage difficult or emotional customer situations. Presentation – Deliver business, non-technical, and limited-technical presentations to audiences of 20-150 individuals. Leadership – Lead people and get results through others in a positive and inspiring manner. Management – Organize and manage multiple priorities. Ethics – Treat people with respect; keep commitments; inspire the trust of others; work with integrity and ethically; upholds company values. Organizational Support – Follow company policies and procedures and complete other duties as assigned. Judgment – Include appropriate people in decision-making process. Interpersonal Skills – Maintain confidentiality; keep emotions under control; listen well. Strategic Thinking – Develop strategies to achieve organizational goals; analyze market and competition; identifies external threats and opportunities and adapts strategy to changing conditions. Planning and organization – Prioritize and plan work activities; use time efficiently; plan for additional resources; set goals and objectives; organize or schedule other people and their tasks. Professionalism – Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments. Adaptability – Adapt to changes in the work environment; manage competing demands; deal with frequent change, delays, or unexpected events. Detail & Task Oriented – Manage and follow through on multiple tasks, items and communications in a timely manner. Requirements You will meet the following educational, licensing, certification and work experience requirements: High school diploma or equivalent required. Bachelor’s degree or equivalent preferred. Experience in Technical Operations function, including solid experience dealing with customers, and internal teams, typically gained over 4 or more years. Experience working for an established IT organization, managed services, or cloud services provider (MSP/CSP). Experience with Microsoft Office Suite, Word, Excel and Outlook. Experience with Managed Services PSA or RMM tool (or ITSM tooling as required). Experience with Multiple MSP Cloud based administration and licensing portals; Microsoft, Auvik, RMM, Webroot, Barracuda, Knowbe4, Umbrella, etc. Strong general background on both the system and networking aspects of Information Technology support Hold and maintain a valid driver’s license; driving record must meet the criteria of ISG’s insurance carrier for acceptance of coverage. You will follow the ISG Technology Core Values: Humor & Fun - We enjoy spending time with each other, collaborating and sharing what makes us unique. Lead by Example - Always taking initiative, acting responsibly and demanding excellence from ourselves. Resilience - Change is inevitable. We embrace it. And we use it to drive creativity and innovation. “Team First” Initiative - Proactively helping one another, taking individual accountability for the success of the whole team. Continuous Improvement - Daily improvement matters. Bold ideas move us forward. You are able to work in the following environmental and working conditions: Prolonged periods of sitting at a desk and working on a computer and phone. Work in a general office environment. Travel to client and prospect locations with varying conditions. You have mental stability and emotional intelligence that enables you to meet all the requirements and qualifications of the position with or without a reasonable accommodation.

Responsibilities

The Managed Services Provider Security Analyst will support MSP clients and ISG leadership by providing expertise on information technology security standards and solutions, acting in a leadership role for security recommendations for clients and ISG Managed Service products. Responsibilities include assisting external clients with implementing technical security solutions, evaluating needs, defining configurations, testing, auditing, and providing training and end-user support.