POSITION SUMMARY

The Service Desk Technician role will produce raving fans by supporting our clients from all industries. They will provide technical hardware, software, and network support in a high stress, fast paced environment through remote support, chat, and phone calls.

EDUCATION AND EXPERIENCE

• Bachelor’s Degree or equivalent experience in MSP environment
• A+, Net+, Sec+, MCSE or other certifications preferred

KNOWLEDGE

• MSP Help Desk experience is a must
• Experience with ConnectWise Manage or similar PSA
• Experience with Datto or similar RMM
• Experience with ITGlue or similar documentation software
• Microsoft Windows and Apple MacOS Operating Systems
• Apple iOS and Android Operating Systems
• Microsoft Office 365, Teams, OneDrive, SharePoint
• Experience with wide varity of business applications
• Multi Factor Authentication
• Microsoft Hyper-V, VMWare ESX
• Knowledge of VOIP systems
• Understanding of TCP/IP/DNS, DHCP, and VLANs
  Job Type: Full-time
  Pay: From $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Work Location: Remot

• Answering incoming phone calls and service tickets and working them to resolution
• Following up with users to resolve issues in a timely manner
• Escalate tickets to senior technicians
• On boarding and off boarding users and workstations
• Server and workstation support including installing and updating software and troubleshooting errors
• Network troubleshooting
• Printer, scanner, and VOIP support
• Documenting resolutions and creating end user instructions