MSP Service Dispatcher & Procurement Specialist at TeamLogic IT, San Ramon, CA

San Ramon, California, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Aug, 26

Salary

31.0

Posted On

24 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Dispatch, Procurement, Inventory Management, Vendor Management, Ticket Prioritization, Scheduling, Asset Tracking, Customer Service, Technical Communication, Multitasking, Time Management, PSA Tools, RMM Platforms, IT Hardware Knowledge, Networking Basics, Professional Etiquette

Industry

Information Technology & Services

Description

Benefits: 401(k) Competitive salary Dental insurance Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Position Overview We are seeking a detail-oriented professional to join our team in a dual-role position responsible for managing service dispatch operations and procurement activities for our managed IT services (MSP) business. This role is critical in ensuring seamless delivery of IT support services to our clients while maintaining optimal inventory and vendor relationships. Compensation & Benefits Hourly Rate: Commensurate with experience Health, dental, and vision benefits 401(k) Paid time off and holidays Ongoing training and professional development opportunities Collaborative, team-oriented work environment Opportunities for growth within a growing MSP Key Responsibilities Service Dispatch (50%) Receive, prioritize, and assign service tickets and support requests to support response and field technicians Coordinate scheduling to maximize technician efficiency and minimize response times Monitor open tickets and follow up to ensure timely resolution Communicate with clients regarding appointment scheduling, status updates, and issue resolution Maintain dispatch records and update the ticketing system with accurate status information Response to “quick hit” and incident tickets as necessary Escalate urgent or complex issues to the appropriate teams or management Procurement (50%) Manage inventory of hardware, software, and IT supplies Process purchase orders and track deliveries from vendors Research and evaluate vendors for best pricing, quality, and lead times Maintain procurement documentation and inventory records Coordinate equipment deployment for new client installations Assist with asset tracking and lifecycle management Identify opportunities for cost savings and process improvements Qualifications Experience: 2-4 years in IT dispatch, customer service, or procurement roles (MSP experience preferred) Technical Aptitude: Understanding of IT hardware, networking, and common software applications Communication Skills: Strong written and verbal communication; professional phone and email etiquette Soft Skills: Understand the importance of Client Experience. Proven results being politely persistent with team members and clients. Organization: Excellent multitasking and time-management abilities Technical Tools: Familiarity with professional services automation (PSA) tools and remote monitoring/management (RMM) platforms a plus Education: High school diploma required; associate's degree or relevant certifications (CompTIA, ITIL) preferred

Responsibilities

This dual-role position manages service dispatch operations by prioritizing and assigning IT support tickets to technicians. Additionally, it handles procurement activities, including inventory management, vendor evaluation, and purchase order processing.