About Us:
Peak Solutions is a Managed Service Provider (MSP) helping small and medium-sized businesses with all things IT. We are fanatics about providing quality service and quality products for our customers. We are rapidly growing and seeking candidates to get in on the ground floor.
Please note that this position is in-person in our Las Vegas office. There are currently no remote work opportunities for this position.

Position Responsibilities:

• Provide first-level technical support to clients via phone, email, chat, or ticketing system.
• Diagnose and resolve common hardware and software issues, such as network connectivity, password resets, printer problems, virus removal, etc.
• Follow standard operating procedures and best practices to ensure quality and consistency of service.
• Escalate unresolved issues to higher tiers or vendors as needed.
• Document all support activities and solutions in the ticketing system.
• Update and maintain inventory of client hardware and software assets.
• Perform routine maintenance and upgrades of client systems and devices.
• Participate in On-Call rotation and after-hours support as required.

Knowledge, Skills, and Abilities:

• High school diploma or equivalent.
• At least one year of experience in a technical support role.
• Basic knowledge of Windows, Mac, and Linux operating systems, Microsoft Office, and common applications.
• Basic knowledge of networking concepts and protocols, such as TCP/IP, DNS, DHCP, etc.
• Basic knowledge of hardware components and troubleshooting techniques.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Ability to learn new technologies and skills quickly.
• Certification in CompTIA A+, Network+, or Security+ is a plus.

Preferred Experience:

• Experience working with a Managed Service Provider (MSP)
• History of using ConnectWise tools (Manage, ScreenConnect)
• Experience with multiuser technology environments (Remote Desktop Services, Citrix, virtual desktop infrastructure)

Benefits:

• 401(k)
• Paid Vacations
• Floating Holidays
• Training Programs

Job Type: Full-time
Pay: $58,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Work Location: In perso

• Provide first-level technical support to clients via phone, email, chat, or ticketing system.
• Diagnose and resolve common hardware and software issues, such as network connectivity, password resets, printer problems, virus removal, etc.
• Follow standard operating procedures and best practices to ensure quality and consistency of service.
• Escalate unresolved issues to higher tiers or vendors as needed.
• Document all support activities and solutions in the ticketing system.
• Update and maintain inventory of client hardware and software assets.
• Perform routine maintenance and upgrades of client systems and devices.
• Participate in On-Call rotation and after-hours support as required