MSP Tier 3 Engineer, work from home/remote at Aris Search

Culver City, California, United States -

Full Time

Start Date

Immediate

Expiry Date

12 May, 26

Salary

115000.0

Posted On

11 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Managed Services Provider, Microsoft Environments, Networking Fundamentals, Virtualization, Backup Platforms, ConnectWise, Troubleshooting, Infrastructure Design, Project Delivery, Mentoring, Communication Skills, Client-First Mindset, Ownership, Follow-Through

Industry

Staffing and Recruiting

Description

Company Description We are a boutique IT recruiting agency that strictly works with IT consulting companies and managed services providers. We place candidates on a permanent, full time basis (no contract or contract-to-hire positions). Job Description Here’s a polished version that keeps the tone human, confident, and upbeat while still sounding like something a real MSP would post. Tier 3 Engineer (Remote) Location: Remote / Work From Home Client Base: California Salary: $100,000 – $115,000 About the Role We’re looking for a seasoned Tier 3 Engineer who thrives in an MSP environment and enjoys solving complex problems for a wide variety of clients. This is a fully remote position supporting organizations based in California, working alongside a collaborative service team that values responsiveness, ownership, and strong technical leadership. You’ll serve as a top-level escalation point for advanced troubleshooting, infrastructure design, and project delivery. If you like digging into tough issues, mentoring others, and juggling multiple initiatives without dropping the ball, you’ll fit right in. What You’ll Do Act as the highest technical escalation resource for service desk and field teams Troubleshoot and remediate complex server, network, cloud, and security issues Lead and contribute to infrastructure projects and migrations Work multiple tickets and project tasks simultaneously while maintaining clear priorities Collaborate with account managers and clients to recommend long-term solutions Document environments, resolutions, and best practices Help improve internal processes and standards Provide guidance and mentorship to Tier 1 & Tier 2 engineers What You Bring Strong experience working in a Managed Services Provider (MSP) Advanced knowledge of Microsoft environments (Windows Server, M365, Azure, AD, etc.) Solid networking fundamentals (firewalls, routing, switching, VPNs) Comfort working across virtualization and backup platforms Experience with ConnectWise or similar MSP toolsets Ability to stay organized and productive while handling multiple projects Clear communication skills and a client-first mindset A natural sense of ownership and follow-through What Success Looks Like Escalations get resolved efficiently and correctly Projects move forward on time and on budget Clients feel confident in your recommendations Teammates trust you as a technical leader If you’re the person others turn to when things get tricky and you enjoy making both clients and coworkers look good, we’d love to meet you. Qualifications MSP Experience highly valued and preferred. Additional Information All your information will be kept confidential according to EEO guidelines. Compensation: USD100000 - USD115000 - yearly

Responsibilities

The Tier 3 Engineer will act as the highest technical escalation resource for service desk and field teams, troubleshooting complex issues and leading infrastructure projects. They will also mentor Tier 1 and Tier 2 engineers while collaborating with account managers and clients.