TEAM LEADERSHIP

• Interviews, selects, develops and provides direct leadership over a team of supervisors and associates that support product categories in assigned area
• Models the behaviors that are needed to deliver SMART customer service, maintain an in-stock position, and keep the store clean and safe for customers
• Sets clear and measurable service, and operational goals for the team, ensures the team’s effort supports those goals, and tracks progress on a daily basis
• Connects with the team regularly to understand challenges they are facing and to remove obstacles
• Provides recognition for demonstrating effective behaviors and exceeding operational goals at the individual and team level
• Provides open and timely feedback, coaching, training, development opportunities and mentorship to members of the team and encourages others to communicate openly and share constructive feedback
• Manages performance of associates against established goals and works with supervisors to take action when necessary to address performance concerns
• Encourages others to share ideas and empowers others to make decisions while providing guidance when necessary
• Identifies any associate relations concerns and takes the appropriate action as needed, handling directly where appropriate and/or escalating issues to senior management or HR
• Drives execution of all service, reset, pricing and operational programs in assigned area by monitoring activities, providing feedback, and making adjustments where needed
• Identifies any barriers to superior service and communicates these along with solutions in a timely manner ensuring operations do not impact the customers’ ability to see or interact with products

Requirements:

• 2 years of experience leading associates in a retail environment
• 3 years of experience working in a fast-paced, cross- functional work environment
• 1 year of experience performing manager-on-duty responsibilities, including management of daily store operations and processes within and beyond assigned areas of responsibility
• 1 year of experience directly managing a team of sales associates (commissioned or non-commissioned) in retail, business-to-business, outside sales, or consumer service industry (Specialty ASM)
• Experience using Microsoft Office Suite
• Ability to obtain sales related licensure or registration as may be required by la

• Manages all reset, service and pricing activity within the store as well as Live Nursery service and watering as seasonal need requires
• Teaches and demonstrates effective use of Lowe’s selling and service model
• Support Ad Set execution through MST Flex endcap and promo space execution as well as validating promotional signage readiness
• Accountable to Product location space accuracy through SIMS execution and feedback during reset and service execution
• In addition to the above responsibilities, this individual is held accountable for other duties as assigned

Requirements:

• 2 years of experience leading associates in a retail environment
• 3 years of experience working in a fast-paced, cross- functional work environment
• 1 year of experience performing manager-on-duty responsibilities, including management of daily store operations and processes within and beyond assigned areas of responsibility
• 1 year of experience directly managing a team of sales associates (commissioned or non-commissioned) in retail, business-to-business, outside sales, or consumer service industry (Specialty ASM)
• Experience using Microsoft Office Suite
• Ability to obtain sales related licensure or registration as may be required by law

Preferences:

• Experience in retail store freight flow logistics (Operations ASM)
• 5 years of experience leading service associates in a retail or consumer service industry (Merchandising ASM)
• 5 years of experience directly managing a team of sales associates (commissioned or non-commissioned) in retail, business-to-business, outside sales, or consumer service industry (Specialty ASM)
• 5 years of experience leading support/operations associates in a retail or consumer service industry (Operations ASM)
• 3 years of experience performing manager-on-duty responsibilities, including management of daily store operations and processes within and beyond assigned areas of responsibility
• Experience working in the home improvement retail sector
• Broad knowledge of interior/exterior product categories (e.g., flooring, cabinets, millwork, building materials, appliances, home décor, lighting, plumbing)
• Experience working with store computer systems (including but not limited to: Project Tool, Genesis, M2O, Thin Client, etc.)
• Certification in related area (Operations ASM)

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Job Type: Full-time
Pay: $60,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Ability to Commute:

• Lake Saint Louis, MO 63367 (Required)

Work Location: In perso