MTO Customer Service at Sika AG

Lahore, Punjab, Pakistan -

Full Time

Start Date

Immediate

Expiry Date

12 Apr, 26

Salary

0.0

Posted On

12 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, SAP, Communication, Problem-Solving, MS Office, Logistics, Finance, Record Keeping, Service Reports, Training, Process Improvements

Industry

Chemical Manufacturing

Description

Company Description Sika is a specialty chemicals company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protection in the building sector and industry. Sika has subsidiaries in 103 countries around the world, produces in over 400 factories, and develops innovative technologies for customers worldwide. In doing so, it plays a crucial role in enabling the transformation of the construction and transportation industries toward greater environmental compatibility. In 2024, Sika’s around 33,000 employees generated annual sales of CHF 11.76 billion. Sika Pakistan (Pvt) Limited is a subsidiary of Sika AG - Switzerland and started its operations in 2010 on 100th anniversary of Sika worldwide. With an aim to become number one construction chemical company in Pakistan, Sika Pakistan opened its head office in Lahore with regional offices in Karachi, Islamabad and Faisalabad. Simultaneously, Sika Pakistan also launched its manufacturing facility in Lahore during the first year of the start of operations in Pakistan to facilitate its customer needs. Job Description Process and monitor customer orders in SAP. Respond to inquiries and resolve complaints within SLA. Coordinate with Sales, Logistics, and Finance for timely deliveries. Maintain accurate records and prepare service reports. Participate in training and contribute to process improvements. Qualifications Bachelor’s degree in Business Administration (Supply Chain) or related field. Fresh graduate or up to one (1) year of relevant internship/experience. Strong communication and problem-solving skills. Proficiency in MS Office; SAP knowledge is a plus. Ability to work under pressure and meet deadlines. Proficiency in MS Office Global Contract type: Apprentice/Intern Region: APAC Area: South Asia Global Department: Customer Service

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Responsibilities

The role involves processing and monitoring customer orders in SAP, responding to inquiries, and resolving complaints within service level agreements. Additionally, the position requires coordination with Sales, Logistics, and Finance for timely deliveries.