EDUCATION AND EXPERIENCE

• Bachelor’s degree (BA/BS) in a related field of work or equivalent work experience and a
• minimum of 4+ years working in the meetings industry in areas such as a planner, travel
• manager, hotel sales or similar preferred; or equivalent combination of education and
• experience (equivalent work experience = 2 years experience for every year of higher
• level education).
• Experience exercising project management skills with a focus on event planning.
• Proficient in vendor management and negotiation.
• Experience in supervising and mentoring a team.

COMMUNICATION SKILLS:

• Excellent communication and interpersonal abilities.
• Ability to comprehend, analyze, and interpret the most complex business documents.
• Ability to respond effectively to the most sensitive issues. Ability to write reports,
• manuals, speeches and articles using distinctive style.
• Ability to make effective and persuasive presentations on complex topics to internal and
• external audiences.
• Comfortable meeting and engaging with new people.
• Warm and engaging demeanor. Ability to assess circumstances, empathize and offer
• help.
• Utilize a high level of attention to detail as well as strong interpersonal skills.
• Have a positive attitude and a strong sense of urgency in resolving any issues that may
• arise.

FINANCIAL KNOWLEDGE

• Requires advanced knowledge of financial terms and principles. Ability to calculate
• intermediate figures such as percentages, discounts, and commissions. Conducts
• advanced financial analysis.
• Ability to manage budget creation and adherence.
• Ability to comprehend, analyze, and interpret complex documents.
• Ability to solve problems involving several options in situations.
• Requires advanced analytical and quantitative skills.

ROLE OVERVIEW:

• The Event & Experience Manager is pivotal in delivering high-quality experience services and
• events for a building, campus, or portfolio. The role’s primary goal is to align operations with
• client needs and objectives, ensuring flawless execution and high client satisfaction.
• This role is designed for a dynamic individual capable of managing complex events, engaging
• with high-profile clients, and ensuring service excellence across multiple experience services.
• This role combines leadership, operational management, client relationship building, and
• detailed event execution to create exceptional experiences.

KEY RESPONSIBILITIES:

• 
  
• Event Management:

• Lead and execute all elements of event planning and management as the primary point
• of contact.
• Handle Tier 1 (large, complex) and offsite events for high-profile engagements.
• Develop and communicate end-to-end event plans, engaging in curation and ideation as
• needed.
• Source, select, and recommend vendors for catering, decor, entertainment, and
• giveaways.
• Organize event logistics including set-up, staff communication, vendor management,
• attendee/speaker requests, and tear-down.
• Manage food and beverage services, including menu planning and catering selection.
• Support budget creation and adherence, ensuring timely request and review of invoices.
• 
  
• Client Engagement & Communication:

• Serve as the key contact for clients, ensuring thorough communication and
• understanding of event details.
• Coordinate regular engagement to resolve complex issues and provide a positive
• experience.
• Develop and distribute materials that comply with client and company brand guidelines.
• Capture post-event reporting and reconciliation, providing recommendations for
• improvement.
• 
  
• Operational Management:

• Manage a team of Hosts who serve as cultural and community ambassadors.
• Ensure all employee-facing services within the building or campus, including Concierge,
• Reception, Room Management, A/V Support, Meeting & Event Management,
• Community Programs, Food Services, Parking & Commute, Moves, Adds, Changes,
• Space Reset, and Workplace Onboarding.
• Establish work schedules, assign tasks, cross-train staff, and develop team skills.
• Review staff workloads and adjust proactively to meet business demands.
• Ensure consistency in service through continuous review and improvement of
• processes.
• 
  
• Supervisory Responsibilities:

• Provide mentorship and guidance to team members.
• Recommend recruitment, selection, corrective action, and termination of staff.
• Prepare and deliver performance appraisals.
• Model behaviors that are consistent with company values and motivate staff to attain
• performance goals.
• 
  
• Collaborative Efforts:

• Maintain relationships with internal and external clients and vendors.
• Coordinate with company and client IT teams on technology and training needs.
• Ensure safety standards and compliance with facility/property requirements.
• Manage negotiations for contract services and ensure vendor compliance with insurance
• and contractual documentation.
• 
  
• Administrative Duties:

• Manage operating budget and recommend annual budgets.
• Ensure billing and invoicing requirements are met.
• Deliver Service Business Continuity plans semi-annually and conduct necessary testing.
• Utilize databases and digital tools, administer SharePoint sites, and provide basic
• reporting.
• Additional Duties:
• Coordinate moves, adds, and changes (MAC) as needed.
• Deliver workplace orientation materials and training.
• Perform other duties as assigned.