Multi-Hotel Reservations Executive – Hobart-based at Accor

Hobart, Tasmania, Australia -

Full Time

Start Date

Immediate

Expiry Date

06 May, 26

Salary

0.0

Posted On

05 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Organisational Skills, Time Management, Communication Skills, Customer Service, Reservation Systems, Problem Solving, Flexibility, Teamwork, Attention to Detail, Sales Skills

Industry

Hospitality

Description

Company Description “Hospitality is a work of Heart” at Accor, The Fragrance Group has a perfect opportunity for a Multi-Hotel Reservation Agent to join our amazing team. The Portfolio consists of the Mövenpick Hotel Hobart | Mövenpick Hotel Melbourne on Spencer | ibis Styles Hobart | Novotel Devonport | Novotel Perth Murray Street. Based at the Mövenpick Hotel Hobart, this multi-hotel role forms part of our Reservations team, supporting multiple hotels across Tasmania, Melbourne and Western Australia. Join us, and become a Heartist® Job Description Reporting to Portfolio Reservations Manager, you are often the first point of contact for our guests who will: Use the hotel systems to process and input all reservation types in an accurate and efficient manner Maintain a positive selling approach to maximize yield in both occupancy and rates Respond to guest calls according to hotel policy and ensure an outstanding guest experience Ensure the arrivals list is checked daily to display the correct rate and market codes Ensure accurate data is recorded for all reservations Recommend property facilities and assist guests with information and special requests Qualifications The ideal candidate is highly organised and possesses exceptional time management and communication skills. You will be responsible for delivering consistently accurate and high-quality service for our clients – every interaction, every day. Previous experience in a similar role preferred Possess strong organisational skills and ability to prioritise workflow and workload individually and across the team Flexibility to work varied shifts, including weekends An outcome-driven approach to performance and results A natural ability to build and maintain internal and external client relationships Prior experience working with Opera Cloud and RESAweb is advantageous Additional Information Discounts including accommodation and dining from day 1! Fantastic learning, development, and career opportunities within Accor. Make an impact, grow your career, and be a part of the global hospitality success story. Be a part of a dynamic hotel environment with a supportive and fun team Please note, that you will require full working rights in Australia to be eligible for this position. Job-Category: Sales & Marketing Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The Multi-Hotel Reservations Executive will process and input all reservation types accurately while maintaining a positive selling approach to maximize occupancy and rates. They will also respond to guest calls and ensure an outstanding guest experience.