Are you an experienced insurance professional looking to work in a dynamic, growth-focused brokerage? Coughlin Insurance Brokers is seeking a Multi-Line Account Manager to join our Edmonton team, supporting both Personal Lines and Commercial clients, with a strong understanding of Auto insurance.
About Us: Since 1971, Coughlin Insurance Brokers is a proudly Manitoba-based, independently owned insurance brokerage with a strong reputation for client-focused service and industry expertise. As we continue to grow, we’re excited to expand our presence into Western Canada, bringing our trusted approach and community-driven values to new markets.
Job Description: As a Multi-Line Account Manager, you’ll be responsible for managing a portfolio of personal and commercial clients, delivering exceptional service, and identifying coverage needs across all lines. Your knowledge of auto insurance will be a key asset in supporting our diverse client base. This position will have the ability to write and sell new business as well.

QUALIFICATIONS:

• Minimum 2–3 years of experience in an insurance account management or client service role
• Experience in Personal Lines, Commercial Lines, and Alberta Auto
• Must hold, or be willing to obtain, an Alberta General Insurance License (Level 1 or 2)
• Strong organizational and communication skills
• Ability to multitask and work in a fast-paced environment
• Proficient in EPIC an asset
• Proficient with CRM systems and Microsoft Office
• Strong communication, negotiation, and interpersonal skills

• Provide primary support to Account Executives by assisting with client communications, documentation, and follow-up tasks.
• Perform general office duties including managing correspondence, organizing files, and maintaining accurate records in the brokerage management system.
• Manage and service a book of business across Personal Lines, Commercial Lines, and Auto insurance
• Provide day-to-day client support including policy renewals, changes, and inquiries
• Identify coverage gaps and recommend tailored insurance solutions
• Build strong relationships with clients, underwriters, and team members
• Maintain accurate and timely documentation in our brokerage management system
• Assist producers in securing new business and onboarding clients
• Collaborate with underwriting and service teams to ensure a seamless client experience
• Stay current on industry trends, products, and regulatory changes
• You’ll also have the opportunity to grow your book by writing and selling new business