Multi-Office Operations Manager Outpatient Radiation Oncology at The Oncology Institute of Hope and Innovation

Downey, California, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Feb, 26

Salary

88718.0

Posted On

11 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Analytical Thinking, Customer Service, Organizational Skills, Detail Oriented, Leadership, Budget Management, Staff Management, Regulatory Compliance, Performance Evaluation, Task Delegation, Patient Care, Safety Protocols, Training, Liaison Skills, Problem Solving

Industry

Medical Practices

Description

About The Oncology Institute (www.theoncologyinstitute.com): Founded in 2007, The Oncology Institute (NASDAQ: TOI) is advancing oncology by delivering highly specialized, value-based cancer care in the community setting. TOI offers cutting-edge, evidence-based cancer care to a population of approximately 1.9 million patients, including clinical trials, transfusions, and other care delivery models traditionally associated with the most advanced care delivery organizations. With over 180 employed and affiliate clinicians and over 100 clinics and affiliate locations of care across five states and growing, TOI is changing oncology for the better. JOB PURPOSE AND SUMMARY: The Operations Manager serves as the operations leader for 4 clinic locations, and is responsible for all day-to-day operations of assigned sites to ensure that they are safely meeting all patient care objectives of The Oncology Institute. In addition to providing exceptional patient care services at your assigned locations, the office manager has the responsibility to ensure locations are adhering to OSHA regulatory standards, following all safety protocols, and managing patient care in a HIPAA compliant way to protect patient privacy. The Operations Manager has multiple direct reports including supervisors, front and back-office staff and is critical in ensuring their assigned clinic locations perform at or above defined operational, quality, and financial metrics. ESSENTIAL DUTIES AND RESPONSBILITIES: Live and exemplify TOI core values, providing outstanding customer service and promoting a positive experience for patients and staff members. Partner in the recruitment, hiring and training of new staff members Design and implement business strategies to help the clinic meet organizational goals Manage staff by assigning and delegating tasks as needed Develop protocols and procedures to improve staff productivity Act as a liaison between patients, their families and additional care staff Plan and manage the clinic's budget and approve payroll Perform quarterly and annual employee reviews and provide constructive feedback on their performance to help them meet professional goals Ensure that all policies and procedures function in accordance with state and federal laws As leader of your clinic location or multiple locations, you will be responsible for supervising all clinicians and non-clinician teammates at your locations and ensuring they properly complete their daily responsibilities. You will be responsible for annual performance evaluations on all direct reports and reviewing evaluations for indirect reports that are the responsibility of your supervisors. KNOWLEDGE, SKILLS, AND ABILITIES: Exceptional written and verbal communication skills Analytical thinking skills and the ability to exercise sound judgement when making decisions Must be customer service oriented and prepared to liaise with patients, their families and other care providers Extremely organized and detail oriented Ability to delegate tasks as needed Ability to spend extended periods of time sitting at a desk Knowledge of a second language is an asset REQUIRED EXPERIENCE, EDUCATION, AND/OR TRAINING: Required: Bachelor’s degree or equivalent educational background 1-3 years prior experience working in a clinical or healthcare setting 1-3 years of proven success in leadership roles 0-3 years in an operations manager role PHYSICAL WORKING REQUIREMENTS: This position involves prolonged periods of standing and walking, performance of precise tasks like drawing blood and administering medications, and occasionally, lifting of up to 50 pounds. Clear vision and acute hearing are essential for reading charts and monitoring patients. Strong communication skills and attention to detail are critical, especially under stress. Frequent bending, stooping, reaching, and repetitive tasks are also required, along with sensitivity to patient needs and environmental changes. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. Pay Transparency for salaried teammates $68,640—$88,718 USD

Responsibilities

The Operations Manager oversees the day-to-day operations of four clinic locations, ensuring they meet patient care objectives and adhere to safety and regulatory standards. This role includes managing staff, implementing business strategies, and maintaining operational, quality, and financial metrics.