ADDITIONAL INFORMATION

Job Number25056534
Job CategoryProperty Leadership
LocationMelbourne Marriott Hotel Docklands, 15 Waterfront Way, Docklands, Melbourne, Victoria, Australia, 3008
ScheduleFull Time
Located Remotely?N
Position Type Management

HOTEL DESCRIPTION

Melbourne Marriott Hotel Docklands features 189 guest rooms with facilities including a 28-meter wet edge resort-style rooftop infinity pool and adjoining bar, a ground-level bar, a restaurant, and a laneway cafe – all open to guests, residents, and the community. The Docklands sit atop the newly renamed and revamped District Docklands shopping center. Hotel rooms and apartments offer spectacular views of the sunset in the west over the Bolte Bridge or views back towards the city center.
AC Hotel Melbourne Southbank is the first AC hotel in Australia, designed for the discerning guest who embraces intentionality in all aspects of their stay. The hotel offers 205 dog-friendly rooms and suites with modern amenities and stunning views of the Melbourne skyline. Guests can relax by the stunning infinity pool while enjoying expertly crafted cocktails from Bar de Buceo, the poolside oasis. Food & Beverage options include European cuisine at Sorolla restaurant and drinks at the Spanish Bar Triana. Popular points of interest near the hotel include Melbourne Convention and Exhibition Centre, Crown Casino Melbourne, and Eureka Tower. The nearest airport is Essendon Fields Airport, 14 km from the hotel.

JOB SUMMARY

Functions as the primary strategic business leader of a full-service property and responsible for the leadership and management of a designated cluster of properties. As General Manager of the properties, responsible for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment. Leads the leadership teams in the development and implementation of property-wide strategies. Ensures implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations. In addition, the General Manager builds relationships with key customers through personal involvement in the sales process. The position ensures sales engines are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand. Position serves as the principal interface with property ownership and establishes relationship as a business partnership. Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results. Responsible for the overall performance of a designated cluster of managed properties and oversees all activities associated with the pre-opening processes for new build units. In addition, the position is responsible for sales and revenue generation for all units within the cluster.

PREFERRED SKILLS AND KNOWLEDGE

• Ability to creatively execute against strategy and drive results; can create unique guest experiences and maximize revenue within the brand framework
• Strong organization skills
• Financial management and analytical skills e.g., ability to analyze P&L statements, develop operating budgets, forecasting, and capital expenditure planning
• Ability to evaluate business trends, determine applicability, and modify business strategies accordingly
• Ability to manage customer preference, loyalty, and engagement
• Ability to take constructive action without relying on directions from others
• Ability to network and build relationships to grow the business
• Strong problem-solving skills; encourages new innovative solutions when appropriate
• Strong communication skills (verbal, listening, writing, presentation)
• Effective influence, consensus building, and negotiation skills
• Ability to effectively manage and support change
• Strong associate relations and customer relations skills
• Proven success in talent management and manpower decisions

EDUCATION AND PROFESSIONAL CERTIFICATION

• Bachelor’s degree in related area, or equivalent relevant experience

• Assists with building and maintaining the owner relationship as a business partnership while maintaining the General Manager’s position as the point person for the owner.
• Manages an effective balance between the owner’s interests and the company’s interests.
• Understands the owners’ perspective and ROI expectations.