ADDITIONAL INFORMATION

Job Number25054787
Job CategoryProcurement, Purchasing, and Quality Assurance
LocationLondon Marriott Hotel Grosvenor Square, Grosvenor Square, London, United Kingdom, United Kingdom, W1K 6JP
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Results-driven & Detail-oriented Quality Manager with a passion for excellence in hospitality. Skilled in implementing quality assurance standards, enhancing guest satisfaction, and ensuring compliance with brand and regulatory requirements. Adept at training teams, optimizing operational processes, and driving continuous improvement to deliver exceptional guest experiences.The Quality Manager must review analytics and provide guidance and leadership to all high- guest-contact associates, working alongside with the HODs to deliver the brand promise.

EDUCATION AND EXPERIENCE

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major 3 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. Proficiency with Opera, desired Six Sigma black belt qualification & project management experience.

OR

• 4-year bachelor’s degree in Business Administration, Hotel and Restaurant Management, or related major; 1 year experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. Proficiency with Opera, desired Six Sigma black belt qualification & project management experience.

Please refer the Job description for details