Multi-Service Strategic Client Relations Director at Bright Horizons

Newton, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Jul, 26

Salary

130000.0

Posted On

04 Apr, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client relationship management, Strategic planning, Account management, Business development, Client retention, Contract negotiation, Salesforce, Marketing planning, Data analysis, Communication, Multi-tasking, Upselling, Partnership development, Program utilization analysis

Industry

Education Administration Programs

Description

Are you a stellar Strategic Client Relations Director who has a proven track record of retaining and growing business? Are you looking to feel a true connection to the work you are doing each day? If so, we are now hiring for a Multi-Service Strategic Client Relations Director to oversee your own portfolio of clients. This is a Remote position available in the United States. As the Multi-Service Strategic Client Relations Director you will be responsible for the effective management of relationships of employer-sponsored (client) accounts. Your main focus will be to enhance and build upon existing relationships resulting in client retention and growth. You may also be responsible for successfully launching new client business. This position is remote, with client meetings virtual or in-person including potential travel to meet with clients. Responsibilities: Strategically grow and expand business with existing clients in your portfolio, as well as oversee the retention and growth of the portfolio you are covering for. This includes Client Centers, Back-Up Care, College Coach, and/or Tuition Subsidy Programs Proactively develop strong partnerships with clients to maximize retention and loyalty Renew and negotiate client contracts Keep opportunities current and accurate in Salesforce (for both your portfolio and the portfolio you’re covering) Develop and execute marketing plans to ensure that clients experience the maximum return on their program and view Bright Horizons as their strategic partner for all work/life related objectives Provide timely and thorough responses to client inquiries and requests on a day-to-day basis Analyze program utilization, effectively communicate utilization trends to clients, and continuously provide strategic direction to clients to meet their organizational objectives Required Qualifications: Bachelor's Degree (an additional 3 years of relevant experience would be considered in lieu of an applicable degree) 10 years direct account or client relationship management with proven ability to upsell Preferred Qualifications: Experience managing a portfolio of clients and a proven track record of retaining and growing business Strong relationship management skills Ability to work well in a collaborative environment Ability to multi-task and juggle competing priorities, as well as ability to jump right in and hit the ground running on a new portfolio Ability to communicate the values and mission of the organization and full range of Bright Horizons services offered Be part of a community where people grow, futures are shaped, and lives are changed. We offer the rewards, opportunities, and support you deserve because making a difference goes both ways. We’re changing the world of work and family, and it starts with you. At Bright Horizons, you’re the difference. Compensation: The annual salary for this position is between $95,000 – $130,000 annually. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors. This position is also eligible for a Bonus and Restricted Stock Units. Benefits: Bright Horizons offers the following benefits for this position, subject to applicable eligibility requirements: Medical, dental, and vision insurance Paid vacation, sick, holiday, and parental bonding leave 401(k) retirement plan Long-term and short-term disability insurance Life insurance Money-saving discounts and financial planning tools Tuition assistance and education coaching Caregiving support and resources for the children and adults in your family Learn more at https://careers.brighthorizons.com/us/en/health-and-wellness Also, depending on hire date and subject to applicable eligibility requirements and accrual schedules, new employees in this role receive up to: 9 paid holidays annually; 40 hours of sick time per year based on full-time schedule, and 120 hours of vacation time per year based on full-time schedule (vacation time may be used for sick leave purposes under any applicable state or local sick or safe time law). Deadline to Apply: This posting is anticipated to remain open until 4/6/2026. Compensation: $95,000 – $130,000 / year Life at Bright Horizons: At Bright Horizons, you’re more than your job title — you’re the difference. Whether you’re nurturing a child’s first steps or supporting the systems behind the scenes, your work creates real impact. We’re a community that celebrates individuality, invests in your growth, and supports your whole self. Because when you thrive, so do the children, families, and clients we serve. Join us and help build a brighter future — for yourself and for others. Bright Horizons provides equal opportunity in all aspects of employment and does not discriminate against any individual on the basis of race, color, religion, sex, age, disability, sexual orientation, veteran status, national origin, genetic information, or any other characteristic protected under federal, state, or local law. Bright Horizons complies with the laws and regulations described in the following federal government resources: Know Your Rights, Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA). If you require assistance or a reasonable accommodation in completing these application materials or any aspect of the application and hiring process, please contact the recruitment helpdesk at 855-877-6866 or bhrecruit@brighthorizons.com. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

Responsibilities

The director is responsible for managing a portfolio of employer-sponsored accounts to ensure client retention and business growth. They will develop strategic partnerships, negotiate contracts, and analyze program utilization to meet organizational objectives.