Multi-Site Business Manager - Dublin Airport

at  Charlotte Tilbury

LOCATION: DUBLIN AIRPORT

You act as the ultimate Charlotte Tilbury ambassador in Travel Retail by leading and engaging your team with the unique Tilbury vision. You are a dynamic and inspirational Business Manager who is a true coach that helps develop the team to achieve all sales and operational targets. Beyond individual development, you unite them as a dream team across different locations, showcasing your role as a true connector! You demonstrate the ability to recruit and train #1 talent for expert artistry and never-ending Tilbury Terminal. You are flexible and a strong communicator that has the capability of guiding and supporting a team from a distance. Not only do you dare to dream it – you dare to do it across the border!

PEOPLE ACCOUNTABILITIES

• People management is the most important part of your role, you set up your team members for success and build a true tilbury community in your respective stores.
• Monthly rota scheduling and payroll budgeting and forecasting (responding to trading conditions)
• Driving sales success through motivation of the team to hit daily and monthly KPI targets.
• People planning; ongoing talent management and succession planning of the team. Dealing with workplace conflict and other HR management processes.
• Identify the training needs of the team in collaboration with the Area Trainer and provide feedback about advancement in opportunity areas.
• Leading and motivating a #1 team through daily briefs & performance 121 meetings.
• Ownership of recruiting exceptional talent; managing end to end recruitment processes alongside the Talent Acquisition Advisor and proactively ‘tilbury talent spotting’, sourcing talent in the local area.
• Offer support and direction throughout the entire airport pass application process, ensuring a seamless and efficient experience for applicants, including conducting security interviews as part of team members’ passes.
• Manage a large team, ensuring effective coordination, communication, and productivity.

COMMERCIAL ACCOUNTABILITIES

• Lead by example! You know best how to get that limitless results from one customer and show this on a daily basis to your team to motivate them.
• Drive and build your business KPI performance to achieve market leading results and maintain #1 ranking and #1 growth.
• Ensure the best customer experience is being delivered; even when you’re not around by embedding the magic service methodology.
• Build brand awareness by creating lasting emotional connections with customers, specifically focusing on travel moments and understanding the diverse needs of different travellers.
• Think limitlessly with your plan for the calendar year with consideration for New Product Launches, and activity/market impacts from the previous year of trade.
• Devise and deliver a compelling eventing strategy for the counter.
• Navigate complexities within team and consumer interactions, addressing challenges and fostering solutions to ensure a seamless and positive experience.
• Demonstrate a keen business sense in understanding the diverse needs and desires of customers worldwide. Strategize on enhancing sales by tailoring approaches to various customer demographics. Craft innovative methods to cater to a global audience, ensuring our products resonate across different markets and cultures.
• Weekly and Monthly productivity reporting to the Area Manager.

OPERATIONAL ACCOUNTABILITIES

• Working and liaising with host store partners, senior stakeholders and external vendors; ensuring brand compliance with policies and procedures
• Management on stock levels (sales, audits and counts) analysing all information available to provide proactive counsel to the Area Manager on stock lines
• Adhere to health and safety guidance in the workplace
• Execute flawless visual merchandising and grooming standards on a daily basis
  The Person

Disrupt & Innovate

• Naturally creative, seeking innovative ways to over perform and deliver
• An entrepreneurial mindset, focusing on the ‘why?’ and taking risks to reach for ‘wow’ results
• Assertive with energy and drive to succeed

Win Together

• Strong emotional intelligence and engaging personable skills that can be adapted to suit
• Ability to build and maintain strong relationships with your team and stakeholders
• Acts with integrity and isn’t reluctant to hold ownership

Share the Magic

• Dynamic and inspirational with customers and peers
• Excitement for beauty and artistry
• Passionate leadership taking pride in team success

Embrace the challenge

• Time management and prioritisation
• Agile and solution orientated
• Resilient when dealing with ambiguity
• Confident leadership to galvanise a team through a strong sense of purpose