Under the guidance of the Head of Food & Drink, the role holder is responsible for overseeing the effective day to day operation of numerous outlets across Campus, delivering effective and consistent standards and service within food, drink and retail outlets.
Putting the staff, customers, and culture of continuous improvement at the centre of what we do, the role holder will assist in the development of the department, the service and experience it creates and be accountable for the planning, management and financial performance of the outlets.

• To ensure we deliver high quality service standards and embed standard specification across all service areas.
• To oversee the running of the outlets via Team Leader’s, ensuring a smooth operation, liaising across campus with regards to the allocation of staffing, correct staff rota’s and relevant leave/absence managed appropriately.
• To achieve or exceed revenue targets and manage costs in line with budgets
• To support the university in its sustainability goals and achieve goals through recycling, minimize wastage, cost costs and use of best local produce where possible supporting the reduction in scope 3 measures.
• To line manage direct reports, oversee HR processes and ensure effective service delivery through management, support, development and leadership.