ABOUT YOU

We’re after someone who’s:

• A natural problem solver and great communicator
• Calm under pressure and confident dealing with a wide range of people
• Organised, adaptable, and happy to travel between sites
• Passionate about delivering excellent service every single time

You’ll be part of a team that’s bold, supportive, and always looking for ways to improve. If you’re ready to bring your energy and ideas to a role that’s as rewarding as it is varied, we’d love to hear from you.
You’ll have a base location and team, we’ll decide where that will be when you join us!
Sound like you? Apply now and help us improve people’s lives - one conversation at a time.

AT BATH & NORTH EAST SOMERSET COUNCIL WE HAVE ONE OVERRIDING PURPOSE TO IMPROVE PEOPLE’S LIVES.

Are you someone who thrives on variety, loves helping people, and enjoys solving problems on the go? We’re looking for a full time Senior Customer Service Advisor to join our friendly and supportive team - someone who’s ready to make a real difference in the lives of our residents.

ABOUT THE ROLE

You’ll be:

• Supporting customers at a range of public-facing locations across the area in our libraries, customer service teams, and Information and advice centres
• Helping residents with a wide range of enquiries - face-to-face, over the phone, and online
• Providing calm, confident support in sensitive or challenging situations
• Keeping services running smoothly and stepping in where needed to support the team